IT Network Engineer II

About SimpliSafe

Were a high-tech home security company thats passionate about protecting the life youve built and our mission of keeping Every Home Secure. And weve created a culture here that cares just as deeply about the career youre building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find significant opportunities and make a profound impact on the lives of all those we protect. We dont just want you to work here. We want you to grow and thrive here.

Why are we hiring

Well were growing and thriving. We need smart talented and humble individuals who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping every home secure.

What Youll Do

At SimpliSafe our corporate IT Team does more than fix laptopswe empower every team member to do their best work. As part of the Information Technology and Global Supply (CIOGS) organization led by our Chief Information and Global Supply Officer we ensure that SimpliSafers feel supported connected and confident in their technology.

Were looking for a Network Engineer II to join our IT Infrastructure Team in Richmond Virginia. In this role youll report to our IT Manager Infrastructure and have a strong relationship with our Senior IT Manager User Solutions who oversees our Richmond end-user support team:

• Support and maintain SimpliSafes enterprise network infrastructure ensuring secure reliable connectivity across offices and remote users critical to keeping our 24/7/365 Richmond operations up and running.
• Troubleshoot and resolve complex network issues while partnering with IT InfoSec and business teams to deliver scalable resilient solutions.
• Enhance and safeguard network performance by monitoring availability documenting configurations and applying best practices to maintain business continuity.

Youll spend most of your time on-site at our two Richmond locations where your presence will make a direct impact. We occasionally offer remote work flexibility when business demands allow but being present in person is key to ensuring seamless support for our teams.

The standard schedule for this role is Monday through Friday 9:00 a.m. to 5:00 p.m.; however alternative schedules may be available including SundayThursday (business hours) SundayWednesday (longer days) MondaySaturday (business hours) or MondayFriday second shift (12:00 p.m.9:00 p.m.).

Primary responsibilities include:

• Deploying configuring and supporting enterprise network technologies: Palo Alto firewalls Cisco switches Meraki wireless access points Palo Alto Panorama SD-WAN GlobalProtect VPN and ZScaler.
• Collaborating with Information Security and Infrastructure teams to implement firewall rules segmentation and secure networking policies.
• Troubleshooting connectivity issues across LAN WLAN WAN VPN and cloud-connected environments.
• Performing routine upgrades patching and lifecycle management of network hardware and software.
• Supporting business continuity and disaster recovery testing through redundant network design and uptime planning.
• Monitoring network performance availability and capacity and addressing issues proactively to ensure uninterrupted 24/7 site operations.
• Maintaining accurate technical documentation topology diagrams and runbooks.
• Partnering cross-functionally to deliver new network solutions that enable scalability security and performance.

What Youll Bring

• Up to 4 years of hands-on experience in enterprise network engineering roles.
• Demonstrated experience with Palo Alto firewalls Cisco switches Meraki wireless Palo Alto Panorama SD-WAN GlobalProtect VPN and ZScaler.
• Strong understanding of TCP/IP routing switching wireless and VPN technologies.
• Familiarity with network monitoring and management tools (e.g. SolarWinds Panorama or equivalent).
• Strong troubleshooting and analytical skills with proven ability to resolve performance and security issues.
• Excellent documentation and communication skills with the ability to clearly explain technical concepts.
• Ability to work primarily on-site in Richmond VA with some flexibility for remote work when business needs allow.
• Collaborative mindset and ability to partner effectively across IT InfoSec and business teams.
• Will participate in an on-call rotation to support critical network incidents outside of standard hours.

Preferred Qualifications

• Palo Alto PCNSE Cisco CCNP or equivalent professional certification.
• Experience implementing Zero Trust architectures or secure web gateways (ZScaler or similar).
• Exposure to cloud networking (AWS Azure or GCP) and hybrid network designs.
• Familiarity with automation or scripting (Python Ansible Terraform) for network tasks.
• Experience with enterprise monitoring logging and SIEM platforms.
• Understanding of ITIL processes and best practices in change management.

What Values Youll Share

• Customer Obsessed - Building deep empathy for our customers putting them at the core of our work and developing strong long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a no job too small attitude and an open inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe inclusive environment where you can build grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together give opportunities to network mentor and develop and advocate for change.

The target annual base pay range for this role is $99000 to $110000.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages including base pay taking into consideration employees job-related skills experience qualifications work location and other relevant business factors.

Beyond base pay we offer a Total Rewards package that may include participation in our annual bonus program equity and other forms of compensation in addition to a full range of medical retirement and lifestyle benefits. More details can be found here.

Were committed to fair and equitable pay practices as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals no matter how they identify. We are committed to cultivating a diverse and inclusive workplace and we believe our work is enriched when we incorporate a multitude of perspectives backgrounds and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process to perform the essential functions of a position or to receive other benefits and privileges of employment please contact .