Fintech Analyst (TheySheHe) HQ

If youre here its because youre looking for anexciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are seeking a detail-oriented and proactive analyst to join our Fintech Payments Performance team. Do you thrive at the intersection of data strategy and partnerships Are you excited by the challenge of ensuring seamless payment experiences across multiple regions and methods Do you want to help scale a global payments ecosystem by analysing performance driving partner collaboration and supporting strategic initiatives If your answer is YES and youre ready to be part of a high-impact team that powers payments for millions of users worldwide wed love to meet you!

THE JOURNEY

• Monitor analyse and report on payment performance metrics (approval rates costs latency error codes) across different markets Payment Service Providers (PSPs) and payment methods.
• Create and maintain dashboards tables and visualisations in Looker (and similar tools) to provide clarity on KPIs SLAs and partner performance.
• Investigate and resolve payment performance issues - acting as the first escalation point driving internal/external alignment and ensuring timely resolutions.
• Scope and support the enablement of new payment methods and providers driving performance regulatory compliance and market expansion.
• Conduct impact assessments and reconciliation analyses to evaluate new initiatives performance issues and cost implications.
• Collaborate with product and finance to provide insights support initiatives and ensure alignment between performance and business goals.
• Lead and contribute to calls with internal regional teams and external PSPs; prepare structured documentation performance reviews and action plans.
• Stay ahead of payments trends and industry shifts (regulatory technical or market-related) to anticipate impacts and inform strategy.

WHAT YOU WILL BRING TO THE RIDE

• 1-3 years of experience in payments fintech analytics or partner management (internships and entry-level experience count).
• A Bachelors degree in Business Economics Mathematics Engineering or a related field.
• Strong analytical skills with proficiency in SQL; familiarity with Python or other analytical tools is a plus.
• Experience with BI tools such as Looker Tableau or similar.
• Good communication and stakeholder management skills - comfortable presenting insights to both technical and business audiences.
• Curiosity and a problem-solving mindset with a desire to learn and grow within payments and fintech.
• Proficiency in English.

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!