Strategic Design and Experience Lead

Plateau GRP is seeking a visionary and execution-focused Strategic Design and Experience Lead (SDEL) to serve as the projects primary design thought partner and customer experience strategist. This role bridges Outreach and Engagement initiatives and IT Cybersecurity and Data efforts driving innovation in how information services and experiences are delivered to the military community.

The SDEL will lead human-centered design efforts guide creative and brand strategy interpret customer feedback and user insights and enable modern accessible and data-informed customer experiences across digital platforms.

Key Responsibilities

• Serve as the primary design and experience strategist
• Drive innovation across O&E and IT/Cyber/Data domains to enhance service delivery.
• Lead human-centered design initiatives and ensure alignment with organizational goals.
• Interpret and apply customer feedback behavioral data and user insights to inform design strategy.
• Develop and implement creative and brand strategies that resonate with military community users.
• Ensure compliance with accessibility standards (e.g. Section 508 WCAG).
• Oversee UI/UX testing evaluation and optimization across web and mobile platforms.
• Collaborate with senior leadership PMs and product owners to align design vision with strategic objectives.

Required Qualifications

• Minimum 5 years of experience in strategic design customer experience or brand innovation for Government or large-scale enterprise systems.
• Minimum 5 years of experience in human-centered design user feedback analysis and/or creative/brand strategy.
• Minimum 3 years of experience advising senior leadership on design vision and innovation strategies.
• Minimum 3 years applying modern design practices accessibility standards and digital UX principles in agile environments.
• Experience managing UI/UX testing and developing UX strategies including journey mapping and usability testing.
• This position requires the minimum of an active Secret clearance

Desired Qualifications

• Bachelors degree in Communications Marketing Human-Centered Design Business or related field.
• Experience interpreting user-centered data and digital performance metrics to inform strategic goals.
• Certifications in usability or UX design project/program leadership (e.g. PMP PgMP) human-centered design or analytics/marketing.

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information may be treated as a direct application from the person identified in the resume and will not be eligible for placement fee payment to the agency.

EOE Statement:

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age gender gender identification sex sexual orientation color race creed national origin religion marital status parental status citizenship status ancestry physical or mental disability genetic information veteran status military status or any other classification protected by federal state or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation please email the Plateau HR Department at

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)