IT Infrastructure Operations Specialist

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

In the role of IT Infrastructure Operations Specialist in our Global IT Operations function you will contribute to our purpose of Bringing People Closer. You will help ensure the optimal performance availability and security of GNs global IT infrastructuresupporting the platforms and technologies that enable our employees partners and customers around the world.

The team you will be part of

You will join Global IT Operations part of our global Group IT organization. We design maintain and support IT services and technologies that serve as the foundation for the entire GN Group.

Across the EP C domain we are a team of around 150 IT professionalsincluding engineers architects operations specialists delivery managers and security expertswho design build and run the platforms that keep GN connected.

Our culture is collaborative supportive and curious. We work closely with each other and across teams to continuously improve how we operate and to deliver stable secure and efficient IT services.

Your contribution is appreciated and you will:

Capacity & Availability Management

Monitor and analyze resource usage to anticipate future capacity needs
Prepare and share reports on capacity and availability metrics with stakeholders
Work with technical teams to resolve issues related to capacity or performance
Keep documentation for capacity and availability processes up to date
Help implement strategies that ensure optimal service availability and performance
Contribute to infrastructure optimization initiatives across Group IT.

Monitoring & Reporting

Implement and maintain monitoring tools to track system health and performance
Analyze data to identify trends and opportunities for improvement
Work closely with other specialists to ensure effective monitoring processes
Provide input for reports on operational metrics and KPIs
Maintain documentation for monitoring and reporting activities.

Service Request Incident & Problem Management

Respond to incidents perform initial troubleshooting ensure communication and timely resolution (e.g. VM failure storage issues network and connectivity errors)
Dispatch incoming tickets to the appropriate resolver teams or individuals
Support major incidents post-incident investigations and take part in an on-call rotation
Handle standard IT infrastructure requests (e.g. server provisioning backup/restore firewall port requests)
Conduct root cause analysis for recurring issues and document findings
Categorize and manage events for appropriate response and escalation
Collaborate with technical teams to reduce service disruptions and improve incident management
Maintain documentation of incidents problems and resolutions.

Security & Compliance

Support the regular patching of IT infrastructure
Apply and monitor security policies and practices across operations
Act on security findings in collaboration with the IT SOC team
Conduct periodic audits of administrative user access
Monitor for vulnerabilities and potential security incidents
Help ensure compliance with relevant standards and policies.

To perform well in the role we imagine that you:

Bring at least 5 years of experience in IT infrastructure operations or a similar technical role (e.g. Windows operations SCCM virtualization ServiceNow)
Are proficient in handling IT service management practices such as incident problem and request management
Are familiar with monitoring tools and reporting solutions (e.g. SCOM SolarWinds)
Understand cybersecurity concepts and compliance frameworks (e.g. ISO 27001)
Communicate clearly and collaborate well with colleagues across functions in Group IT
Enjoy analyzing data solving problems and improving processes
Work in a structured and detail-oriented way
Hold a relevant educational background in IT or a related field.

We encourage you to apply

Even if you do not match every skill listed above we welcome your application. If you bring transferable skills and a mindset aligned with our values you could be an asset to the team.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration. We encourage you to submit your CV without a photo to ensure a fair and unbiased process.

If you have any special requirements for the interview please let the Hiring Manager know when accepting the invitation.

How to apply

Use the APPLY link. Applications are reviewed on an ongoing basis so please do not hesitate to apply.

Short on time You are welcome to simply upload your CV with a few sentences about your motivation.

Join us in bringing people closer

GN brings people closer through intelligent hearing audio video and gaming solutions. Inspired by people and driven by innovation we create technology that enhances the senses of hearing and sight. We enable people with hearing loss to overcome real-life challenges improve communication and collaboration for businesses and deliver great experiences for audio and gaming enthusiasts.

We look forward to receiving your application.

#LI-GNGroup

Required Experience:

In the role of IT Infrastructure Operations Specialist in our Global IT Operations function you will contribute to our purpose of Bringing People Closer. You will help ensure the optimal performance availability and security of GNs global IT infrastructuresupporting the platforms and technologies th...