Renewals Manager
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Your role
Lead-to-Contract & System Administration
Actively manage the assigned renewals pipeline for the assigned Portfolio using Salesforce and CPQ tools including Fixed-expiry (non-auto-renewing) contracts Customer-initiated renewals on an ad hoc basis Internal renewal opportunities identified through commercial benchmarking analysis
Responsible for end-to-end renewal lifecycle for our data center services or lease contracts covering the entire process from opportunity generation to closing
Align with Asset Manager on strategy for Portfolio and Market to drive revenue growth
Handle technical and commercial approval workflows in line with Commercial Framework under the FAP
Prepare and issue contractual documentation in collaboration with legal
Maintain accurate complete and up-to-date contract and customer data within internal systems
Escalate system challenges and errors where needed
Customer Engagement & Negotiations
Lead direct engagement with customers to discuss renewal terms service and product adjustments and commercial options
Present renewal offers and guide customers through commercial and technical changes
Manage objections and lead pricing or term negotiations within approved thresholds
Successfully negotiate terms with the customer and complete contract execution
Ensure a seamless experience from initial outreach to signed contract
Internal Coordination
Align with Country Managing Directors and Asset Managers on site / country strategy while ensuring input from Account Manager regarding wider account strategy is considered.
Collaborate with Operations Service Design and Solution Architect teams to align on feasibility of service modifications.
Partner with Legal to validate changes to terms and where appropriate facilitate customer renewal onto companys standard terms.
Coordinate closely with Termination team ensuring churn risk for existing customer is raised timely and appropriately handed over.
Maintain dashboards and renewal records to monitor retention churn and contract value.
Conduct account and contract analysis (size pricing bespoke terms) to support tailored renewal strategies.
Analyse churn trends and renewal conversion to identify areas of improvement. Reporting findings back to management.
What youll need
Ideally Bachelor or equivalent level of education
2 years work experience in Renewals Sales Operations or Account Management ideally in the data center or other relevant industry
Proficient in Salesforce CRM CPQ tools Microsoft Excel and familiar with digital signing and billing systems (e.g. DocuSign)
Fluency in local language (where role is based) and English language both written and spoken. Other European languages is a big plus
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
With Digital Realty, you can leverage our full interconnection capabilities across our global ecosystem including data centers, connectivity and cloud services.
