Adobe Journey Optimizer (AJO)

Position Description:

Company Profile: - At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Adobe Journey Optimizer (AJO)
Position: (SSE)
Experience: 7 Years
Category: zINACTIVE - Information Technology
Main location: Bangalore
Position ID: J1025-2000

Employment Type: Full Time

Job Description: - Adobe Journey Optimizer (AJO): -
We are looking for an experienced Adobe Journey Optimizer (AJO) Developer with a strong background in enterprise marketing technology to design develop and optimize end-to-end customer journeys across channels. The ideal candidate will have 7 years of overall experience in marketing automation and at least 2 years of hands-on experience in AJO with a prior background of 3 years working on Adobe Campaign Classic (ACC) or Marketo.
This role requires deep technical understanding of Adobe Experience Platform (AEP) components journey orchestration and audience activation along with the ability to collaborate with cross-functional marketing and engineering teams.

Key Responsibilities: -
Journey Design & Development
. Design build and optimize customer journeys using Adobe Journey Optimizer (AJO) for both event-driven and scheduled campaigns.
. Implement personalization decisioning and audience logic leveraging AEP Real-Time Customer Profile (RTCP) and Decision Management.
. Translate business requirements into scalable journey configurations ensuring accuracy reusability and compliance.

Integration & Data Management
. Integrate AJO with other Adobe Experience Cloud solutions such as Adobe Real-Time CDP Campaign Target and Analytics.
. Work with XDM schemas datasets identities and event ingestion pipelines to ensure end-to-end data flow consistency.
. Leverage APIs Edge Network and data connectors for real-time triggers and external system integrations.

Testing Optimization & Monitoring
. Conduct thorough journey testing validation and troubleshooting of events audiences and message deliveries.
. Implement monitoring and alerting for journey performance throughput and delivery health.
. Partner with marketing teams for A/B testing personalization logic and performance tuning.

Documentation & Governance: -
. Maintain clear documentation including journey flow diagrams configuration specs and integration references.
. Contribute to journey governance ensuring adherence to privacy consent and opt-out frameworks.
. Support versioning deployment standards and process automation for repeatable execution.


Required Skills & Qualifications: -
. 7 years of total experience in marketing automation / campaign orchestration platforms.
. 2 years of recent hands-on experience in Adobe Journey Optimizer (AJO).
. 3 years of prior experience in Adobe Campaign Classic (ACC) and/or Marketo Engage.
. Deep understanding of Adobe Experience Platform (AEP) XDM Segments Real-Time Customer Profile and Data Ingestion workflows.
. Strong grasp of event-based marketing triggered journeys and identity management.
. Familiarity with REST APIs JSON and integration patterns with external systems.
. Working knowledge of Adobe Experience Platform Launch / Edge Network.
. Strong troubleshooting analytical and documentation skills.


Preferred Skills: -
. Experience with Adobe Decision Management Adobe Target or Real-Time CDP.
. Exposure to data modeling ETL workflows and identity stitching concepts.
. Ability to write scripts (JavaScript or Python) for custom integrations or automation.
. Familiarity with Git / CI-CD pipelines for journey versioning and deployment.
. Adobe Certified Expert in AJO or AEP highly desirable.


Key Attributes

. Strong analytical mindset with attention to detail and a data-driven approach to decision-making.
. Ability to communicate technical concepts effectively with marketing and engineering stakeholders.
. Self-motivated collaborative and comfortable working in fast-paced cross-functional teams.

Skills:

• Adobe Experience Manager AEM
• RESTful (Rest-APIs)

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.