Travel Consultant Global Travel & Lifestyle Services Sunrise, FL

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

How will you make an impact in this role

This is a critical frontline role in our contact center answering calls from our premium card members in a high-volume environment. If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service a passion for learning and natural curiosity this role may be for you. With an intensive paid training and mentor program heres your chance to become a highly skilled Travel Consultant. Heres just some of what you could be doing every day.

How will you make an impact in this role

• Deliver world-class customer service in an in-bound high-volume travel call servicing environment

• Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements

• Understand our customer needs through consultation to deliver innovative and extraordinary interactions

• Research plan and create personalized travel experiences through booking domestic and international flights car and hotel travel arrangements

• Communicate new and existing product offerings and value propositions relevant to the Card Member

• Always put the Card Members experience at the forefront of everything you do reinforcing the Membership First approach delivering excellent service and outcomes that are core to the American Express brand

Minimum Qualifications:

• 1 year experience in tourism travel or cruise and tours

• High-end customer service or sales roles experience

• Demonstrated ability to provide premium customer service ideally in a call center or other comparable fast paced high-volume servicing environment

• Basic geography knowledge with ability to locate continents countries and key travel destinations world-wide

• Positive attitude and outlook as demonstrated through a desire to learn willingness to try new things resiliency through change and optimism

• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Members communication style

• Computer proficiency as demonstrated by the ability to navigate multiple computer applications Microsoft Office and personal devices

• Ability to succeed in a result focused environment with a healthy desire to meet and exceed goals

• You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week

Additional Requirements:

• This is a hybrid role and candidates must be able to work in the office a minimum of 3 days a week

• Flexibility to work anytime between 5:00am-2:00am including weekends

• Location: Sunrise Florida

Salary Range: $20.00 to $33.05 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical dental vision life insurance and disability benefits
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.