Pensions Operations Manager

Pensions Operations Manager

Swindon Newport or Billingham flexible and hybrid working options
Band E - 41380

Its an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform digitally enabled organisation.

We now have a fantastic opportunity within our Pensions Services team for an experienced Pensions Operations Manager. The primary focus will be to lead and manage the Pensions function ensuring the effective administration of pension schemes and compliance with regulatory requirements while fostering a culture of continuous improvement and customer service excellence.

You will act as the key point of contact for internal stakeholders pension scheme members and external providers whilst supporting the delivery of strategic workforce priorities

Duties will include but not be limited to the following:

• Lead coach and develop a small team to deliver high quality Pension services promoting an inclusive and collaborative team culture

• Oversee the administration of defined benefit and defined contribution pension schemes across our client base and any future pension schemes

• Ensure compliance with pension legislation regulatory requirements and internal policies

• Monitor and interpret changes in pension legislation and assess their impact on the organisation and lead on pension scheme governance

• Collaborate with the Operations Managers and Payroll Specialist Manager to support the transition to new technologies and digital solutions ensuring that pension processes align with UKSBSs evolving ERP and automation strategies

• Ensure effective workload distribution across the team forecasting and highlighting potential service delivery risks to the Senior Operations Manager

• Build and maintain strong relationships with internal and external stakeholders including pension scheme trustees legal advisors third-party administrators and cross-functional teams within UKSBS

• Own compliance documentation including process maps desk notes and audit recommendations.

• Identify and proactively manage risks ensuring they are recorded and addressed in the risk register as appropriate.

• Manage pension audits and liaise with external auditors and internal QA team as required

To do this role well you will need:

• Proven track record of leading and developing teamswithin a Pensions

• Environment

• Extensive background in managing occupational pension schemes

• Strong understanding of UK pensions legislation and regulatory environment

• Professional qualification in pensions or similar level of experience

• Experience working with trustees and senior leadership teams

• Proven experience in stakeholder management and strategic planning

• Excellent analytical and problem-solving skills.

• Strong communication and interpersonal skills.

• High level of integrity and attention to detail.

• Ability to manage multiple priorities and work under pressure.

• Leadership and team management capabilities.

• Strong digital capability with proficiency in MSO and experience leveraging technology to improve processes.

For additional information and a confidential discussion please contact our Recruitment Team on

We are an inclusive and Disability Confident employer and welcome all applications.Find out more about our equality diversity and inclusion commitments on our website.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System therefore candidates are required to have eligibility to live and work in the UK prior to applying.
We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work a culture where we lead we change we deliver and we empower our people to be curious take action and add value.