Service Desk Technician I
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Bowie Maryland (On-site)
Department: Support Services
Reports To: Support Services Manager
Salary: $40000-$55000
About the Role
PEAKE Technology Partners is seeking a motivatedSupport Services Technician Ito serve as the first point of contact for client IT support this role youll troubleshoot hardware software and network issues while delivering exceptional service to our valued clients. If youre passionate about technology thrive in a fast-paced support environment and enjoy helping others we want to meet you.
What Youll Do
We hireA-Playerswho demonstrate PEAKEs core values:
Qualifications
Department: Support Services
Reports To: Support Services Manager
Salary: $40000-$55000
About the Role
PEAKE Technology Partners is seeking a motivatedSupport Services Technician Ito serve as the first point of contact for client IT support this role youll troubleshoot hardware software and network issues while delivering exceptional service to our valued clients. If youre passionate about technology thrive in a fast-paced support environment and enjoy helping others we want to meet you.
What Youll Do
- Provide front-line technical support via phone email chat and remote tools
- Troubleshoot desktop laptop printer mobile device and software issues
- Log and track service tickets ensuring detailed and accurate documentation
- Perform installations configurations password resets and account unlocks
- Diagnose technical problems and implement effective solutions
- Deliver professional clear communication with clients at all times
- Escalate advanced issues to senior team members when needed
- Contribute to knowledge base documentation and process improvements
- Follow up to ensure successful issue resolution and a positive client experience
We hireA-Playerswho demonstrate PEAKEs core values:
- Competence You take pride in quality work and continuous learning
- Persistence You stay focused and find solutions even when its challenging
- Supportiveness You communicate with care and build trust with clients and teammates
Qualifications
- High school diploma required; associates or bachelors in IT preferred
- 6 months of IT support experience (service desk/help desk environment a plus)
- Working knowledge of Windows/macOS and Microsoft Office
- Strong troubleshooting ability and technical aptitude
- Excellent verbal and written communication skills
- Customer-service mindset with patience and empathy
- Familiarity with ITSM/ITIL concepts (preferred)
- Ability to work efficiently follow processes and take accountability
- Fast accurate resolution of client issues
- Clear and thorough ticket documentation
- Positive customer satisfaction feedback
- Consistent professionalism and teamwork
Required Experience:
Junior IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
You should be confident that your staff has the support and tools they need to focus on quality patient care. PEAKE guarantees 99.99% uptime and exceptional customer support.
