Staff Salesforce Business Systems Analyst- Provisioning

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile efficient resilient and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce nurture an amazing culture and work environment support our financial and legal operations or maintain our global infrastructure the G&A team provides a strong foundation for growth. Put your passion drive and expertise to work with the worlds cloud security leader.

We are seeking an experienced Staff Salesforce Business Systems Analyst (BSA) to optimize our Salesforce platform for provisioning processes. This role is hybrid and based in our San Jose CA office three days a to the Director Digital Transformation - Provisioning you will be responsible for:

• Collaborating with cross-functional stakeholders to gather and document business requirements related to provisioning and sales operations
• Guiding and validating the design and implementation of Salesforce Sales Cloud configurations including custom objects fields workflows and validation rules
• Streamlining and automating provisioning workflows across Salesforce and Zscaler platforms to enhance pre-sales and post-sales enablement
• Serving as a liaison between business teams and technical developers ensuring alignment on requirements and providing user documentation and training
• Monitoring provisioning workflows using Salesforce and Tableau analytics identifying opportunities for improvement and recommending data-driven enhancements

What Were Looking for (Minimum Qualifications)

• Bachelors degree in Computer Science or a related technical field
• 10 years of experience in Salesforce-focused roles with expertise in Sales Cloud and SaaS provisioning or order management workflows
• Proficiency in Salesforce configuration and automation for provisioning processes with the ability to design scalable technical solutions
• Excellent communication and stakeholder management skills to align business needs with technical solutions
• U.S. citizenship due to the nature of the customers assigned to this role

What Will Make You Stand Out (Preferred Qualifications)

• Advanced degree or Salesforce certifications
• Experience with SaaS software provisioning for complex product solutions
• Proficiency in architecture solutioning and complex problem solving

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

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