Technical Support Intern- Summer 2026
Share
Job Location:
Santa Clara County, CA - USA
Monthly Salary:
$ 40 - 43
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Cohesity is the leader in AI-powered data security. Over 13600 enterprise customers including over 85 of the Fortune 100 and nearly 70% of the Global 500 rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas enterprise data protection business the companys solutions secure and protect data on-premises in the cloud and at the edge. Backed by NVIDIA IBM HPE Cisco AWS Google Cloud and others Cohesity is headquartered in Santa Clara CA with offices around the globe.
Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design and our culture.
Want to join the leader in AI-powered data security
Cohesity is on a mission to radically simplify how organizations manage their data to unlock limitless value. We make it easy to back up manage and derive value from data while protecting data against ransomware attacks. At Cohesity were encouraged to think big and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning.
Technical support engineer is a technical support role within the Cohesity support organization. The position is based in our local support centre in Santa Clara where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!
HOW YOULL SPEND YOUR TIME HERE:
Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
Use available tools to investigate and troubleshoot technical issues
Record customer interactions including investigation troubleshooting and the resolution of issues
Work closely with Cohesity engineering and account management teams
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Provide the best experience possible for Cohesity customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Develop knowledge base articles.
WED LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
Pursing a degree in Computer Science Information Systems or related fieldand will still be enrolled after your internship
Troubleshooting & Problem-Solving Ability to diagnose and resolve technical issues quickly.
Operating Systems Knowledge Familiarity with Windows macOS Linux.
Networking Basics Understanding of TCP/IP DNS DHCP VPNs firewalls routers and switches.
Basic Scripting & Automation (optional but valuable) Knowledge of PowerShell Bash or Python.
Love solving difficult problems and possess critical thinking abilities.
Coachable motivated and humble
Ability to demonstrate their own projects and achievements
Willing to tackle difficult problems with a positive approach.
WE ARE EXTRA EXCITED IF YOU HAVE ANY OF THE FOLLOWING:
List nice to have extra special skills
Ability to script and code and use your automation skills to reduce manual efforts.
Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual rate depends upon many factors including a candidates skills qualifications and experience location and therefore a starting salary at the low end high end or even above the stated range may be offered.
Pay Range :
$40-$43/hr
Data Privacy Notice for Job Candidates:
For information on personal data processing please see our .
Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us atCOHESITY or for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Interested candidates based outside of the designated areas are welcome to apply provided they have the right to work in the job location.
Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
Cohesity gives you both data security and data management. Defend against ransomware with immutable backup, AI-based early threat detection, and rapid data recovery.
