Associate Director, Account Management, Health & Benefits
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
The Role
The role is for an Account Manager in Health & Benefits practice. You will be an integral part of a team to manage the assigned client portfolio in providing quality service professional advice & support across all our benefits solution.
Performance Objectives:
Excellence
- Lead client relationships of the assigned portfolio from a Health & Benefits perspective
- Establish a trusted advisor role with clients and provide the best possible service in relation to the insured employee benefits or the broader benefits program
- Provide timely responses to client inquiries consistent with service and quality standards
- Manage all customer feedback ensuring every case is resolved and closed
- Coordinate internal resources in addressing client needs
- Plan and organize work so that client specific Service Level Agreement objectives are met
- Follow through all required processes to meet compliance requirements
- Contribute to the development of new process solution or offering that will help the business grow
Clients
- Communicate effectively with clients solution & project teams
- Attend team or client meetings as appropriate and present knowledgeable and professional image of Willis Towers Watson
- Develop strong client relationships from client administrators to senior management
- Ensure that clients business expectations are aligned with commitment
Financial
- Achieve the annual client retention target set by business
- Achieve the individual new/expanded business target set by business
- Identify opportunities to cross sell projects and service to current clients
People
- Be a team player and work towards the business goals
- Demonstrate leadership ability in virtual/project teams to deliver the best results to clients
- Build relationships internally and collaborate effectively on cross-functional teams
Responsibilities
.
Qualifications
The Requirements
- Bachelors degree
- 5 years Relevant experience in Employee Benefits domain area is preferred.
- Experience of using a CRM system.
- Experience of working in a service focused environment.
- Ability to build rapport and respond confidently to client queries.
- Strong verbal and written communication skills in English.
- Ability to multi-task and be mindful of deadlines.
- Self-motivated and ability to remain focused on clients.
- Committed to quality and continuous improvement.
- Candidates with less experience will be considered as Senior Account Executive
What can we offer you
In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme life insurance medical insuranceand flexible benefits including dental cover additional life assurance and many other options and corporate deals. We also adopt a hybrid working arrangement whereby a combination of work-from-home and in office is adopted
Required Experience:
Director
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
