Senior Service Designer
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Description
Create your best future as a Senior Service Designer!
Whats the role
Were seeking a Senior Service Designer to help us reimagine complex customer and banker experiences across channels platforms and touchpoints. This is a unique opportunity to be at the heart of a high-impact initiative that will define how we serve millions of Australians. You will be joining our growing team of Service Designers within Westpacs Group Transformation Office and will youll play a pivotal role in designing seamless human-centred experiences that span digital physical and assisted channels. Youll work closely with cross-functional teams to ensure our transformation delivers real value to customers and bankers alike.
Responsibilities include:
- Leading end-to-end research and prototyping initiatives: planning preparation facilitation synthesis and present findings.
- Developing and delivering end-to-end customer journeys propositions and service blueprints.
- Planning and facilitating workshops that are purposeful engaging and deliver outcomes.
- Translating insights into actionable concepts service blueprints experience principles as well as delivery and design recommendations.
- Navigating complexity across systems channels and business units to deliver integrated experiences.
What do I need
To be successful in this position you will be a forward thinker who can work in a fast paced ever-changing environment. You will be able to be adaptable and work with unknown scopes. You will have experience in service design strategic UX or CX or technical roles ideally within large-scale transformations financial services or other complex service industries. As well as this practical experience in end-to-end research activities: from defining to conducting research focus groups one-on-one interviews ethnographic studies and analysis is also needed.
Other skills and experience include:
- Ability to proactively engage and collaborate with stakeholders at all levels in an organisation independently and with guidance from more senior designers.
- Strong storytelling and visualisation skills to bring clarity to ambiguity and communicate design intent.
- A collaborative mindset and ability to influence across disciplines.
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.
Required Experience:
Senior IC
Key Skills
- Mechanical Design
- Layout Design
- CAD
- Adobe Creative Suite
- Creo
- Sheet Metal
- Drafting
- Adobe Photoshop
- Autocad
- Adobe Illustrator
- Sketch
- Adobe Indesign
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
