Customer Success Manager | Bankrate

Were looking for a Customer Success Manager (CSM) who thrives at the intersection of data strategy and partnership.

In this role youll own relationships with a portfolio of leading financial institutions and digital bankshelping them unlock growth through insight execution and collaboration. Youll combine analytical problem-solving with commercial instinct building strategies that deliver measurable impact for your partners and the business.

Youll act as strategist operator and relationship owner: translating complex performance data into clear recommendations driving execution across teams and ensuring that every initiative contributes to long-term partner success. Youll also develop enduring relationships built on transparency and shared growthaligning on mutually beneficial incentives that strengthen trust and performance over time.

*This role is open to remote or hybrid candidates (East coast preference) with hybrid being central to our New York NY or Charlotte area offices. Must be able to work Eastern Standard Time hours.

What Youll Do:

• Own partner success: Build and deepen relationships with key partners ensuring alignment between their business goals and Bankrates solutions.
• Connect strategy to execution: Analyze performance data to identify opportunities recommend optimizations and drive measurable results.
• Lead conversations that matter: Run partner reviews and business discussions that translate insights into action.
• Collaborate to grow: Work closely with analytics marketing and product teams to unlock performance opportunities.
• Think like a builder: Contribute to playbooks and best practices that strengthen our approach to partner success.

What Were Looking For:

• 2 years of experience in Customer Success Partner Management Account Management Strategy or Consulting. Experience within Financial Services (Banking Fintech BaaS) a plus.
• Analytical and commercially minded you understand how data translates into growth.
• Excellent communicator you can simplify complexity and tell a story with insights.
• Entrepreneurial and adaptable you thrive in fast-moving collaborative environments.
• Relationship-first you build credibility and influence through trust and expertise.

What Youll Get:

• Strategic exposure: Work directly with senior leaders and top-tier financial institutions.
• Ownership: Shape and deliver strategies that drive partner growth and retention.
• High-growth environment: Join a team that values experimentation accountability and speed.
• Purposeful impact: Help millions of consumers and hundreds of partners achieve better financial outcomes.

Compensation:

This range reflects total cash compensation which may include base salary only or base salary plus target bonus depending on the role. Where eligible equity may also be offered separately and not included below. Actual compensation varies based on location experience and qualifications.

• Total Cash Compensation Range: $80000 - $100000 per year
• New York City Total Cash Compensation Range: $100000 - $125000 per year

Additionally the following benefits are provided by Red Ventures subject to eligibility requirements.

• Health Insurance Coverage (medical dental and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. Thats why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually with an increase to 25 days after five years of service.

Who We Are:

Bankrate is redefining the future of financial decision-making. For nearly five decades weve empowered tens of millions of consumers to make smarter financial choices and helped hundreds of leading financial institutions grow. Today were evolving from a marketplace into a next-generation technology platformunderpinned by proprietary data AI-driven innovation and deep enterprise integrations. With our track record of delivering consumers quantifiably better offersfor example on home loans where we lead the marketBankrate stands at the center of the $60B U.S. financial services acquisition opportunity. As we expand through omnichannel marketing and strategic partnerships and launch unique consumer product applications were building a more efficient personalized and connected financial ecosystemone grounded in trust. Join us as we transform five decades of credibility into the next era of financial technology.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a persons merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process please contact

If you are based in California we encourage you to read this important information for California residents linked here.

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