Help Desk Tech
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Job Location:
Noblesville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Help Desk Technician will support day to day end user operations and respond to tickets and escalation calls when necessary. Incumbent is expected to solve a large percentage of the issues themselves with little reliance on Tier 2 and 3 support except when necessary. Deployment of new computers and other projects as defined will be expected.
Job Responsibilities
- Day-to-day responsibilities as they relate to the Help Desk and the support of all Riverview Health information systems.
- Assist in desktop support
- Deploy new computers
- Participate in larger projects
- Provide excellent customer service - providing our customers support via Riverviews core values of Compassion Belonging and Excellence.
- Other duties as assigned.
Education Requirements
- Minimum: HS Diploma or equivalent
- Preferred: Bachelors degree along with relevant technical certifications.
Experience Requirements
- Minimum: Two (2) years experience in a Help Desk or PC Support environment
- Preferred: Experience in a healthcare setting
Familiarity with ConnectWise Ticket Management Office 365 Microsoft Entra Active Directory and Admin Portals are a plus.
License/Certification Requirements
- None Required
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
At Riverview Health, we believe all patients deserve our help, whether they're residents of Hamilton County or elsewhere. We believe in hiring quality physicians, investing in advanced medical technologies and maintaining an atmosphere of genuine caring and respect.
