Leeward Retail Supervisor

Fort Lauderdale Hotel

Opening in Fall 2025 Omni Fort Lauderdale will provide South Florida with 120000 square feet of event space new food and beverage options a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping amphitheater charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

Opening Fall 2025 theOmni Ft. Lauderdale Hotel is a 29-story hotel located at 1850 Eisenhower Blvd and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites multiple restaurants a vibrant rooftop bar a sprawling pool spa and fitness center. The hotel will also have over 120000 square feet of indoor and outdoor meeting and event space including a grand ballroom junior ballroom 25 breakout rooms and pre-function meeting space with waterfront views.

The Retail Supervisor is responsible for assisting in the day-to-day operations of all retail outlets. This includes but is not limited to maintaining store and merchandising standards overseeing sales associates ensuring quality customer service providing inventory control and meeting /exceeding revenue targets.

• Display effectively communicate and hold all retail associates accountable for The Triology.
• Assist with ensuring all audit requirements are met on a daily basis.
• Participate in all quarterly inventories to audit standards.
• Collaborate with Retail Director/Buyer/Retail Lead Supervisor in order to achieve budgeted retail revenues and profits.
• Assist with the monthly mark down plans.
• Perform shop walk-thru to insure proper merchandising stocking and overall cleanliness.
• Assist with the interviewing and hiring of retail associates as needed based on business levels.
• Assist with leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell.
• Assist with training for retail associates in sales procedures and customer service.
• Assist with ensuring all new hires are trained to standard as well as all 30/60/90-day checklists are completed as required.
• Assist with ensuring all Moments of Service checklists are completed monthly and documented.
• Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.

• 1 years supervisory experience working in a customer orientated environment.
• Reading writing and oral proficiency in the English language required must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers always operating with a strong attention to detail to the clients needs.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance attitude and performance.
• Must be able to work a variety of shifts including weekends evenings and holidays.
• Ability to obtain a State of Florida Alcoholic Beverage Commission server permit.

ENVIRONMENT & POSITION ANALYSIS:

• Move bend lift carry push pull and place objects weighing up to 40 pounds without assistance. Stand walk or sit for an extended period or for an entire work shift. Requires repetitive motion including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

• Desktop computer (Opera Oracle Micros terminals Birchstreet Kronos and Microsoft Office) printer telephone copier fax machine and scanner. Coffee maker/urn toaster microwave beverage machines dishware silverware glassware and espresso machine.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.