Assistant Manager Veterans Blvd
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Job Location:
Metairie, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
A little about CCs Coffee House
Since our inception in 1995 CCs Coffee House has remained one of the greatest places to work in every neighborhood we serve. Our mission to serve everyone better than anyone else is a guiding principle that applies to our guests as well as one another.
SUMMARY
The Assistant Manager is expected to follow the values mission and culture of CCs Coffee House and is responsible for meeting sales and profit targets leading teams and ensuring CCs service and quality standards are achieved on each shift. The Assistant Manager supervises multiple team members supports their development and ensures that quality service financial performance and team member growth are consistently achieved while controlling costs through effective management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead team members by effectively coaching motivating training and supporting them. Conduct performance appraisals with prior supervisor approval.
- Complete new hire paperwork deliver corrective actions appropriately and assist with training for new hires and Store Supervisors.
- Support daily operations including labor management scheduling maintaining coverage ordering products and supplies controlling waste and compiling reports.
- Uphold and enforce CCs policies procedures and standards of operation.
- Communicate effectively using a positive tone; keep team members informed through tools such as pre-shift meetings store meetings Latte News postings and training materials.
- Deliver outstanding guest experiences and ensure team members do the same by greeting guests warmly engaging with sincerity providing product knowledge recommending/upselling products and demonstrating brewing equipment when appropriate.
- Maintain superior product quality by preparing beverages pastries and other menu items according to company recipes procedures and standards.
- Supervise guest service and resolve complaints or concerns promptly and effectively.
- Partner with the General Manager to create and execute Local Store Marketing initiatives and implement company promotional campaigns.
- Perform opening and closing duties including securing the premises per company policy.
- Manage cash handling and security during shifts including till counts reconciliations deposits and changing orders in compliance with company cash procedures.
- Direct team members in maintaining store cleanliness organization and equipment standards ensuring compliance with health and safety regulations. Submit repair/maintenance work orders as needed.
- Conduct inventory counts place and receive orders rotate stock merchandise displays and ensure proper product presentation.
- Follow incident reporting policies in cases of guest or team member safety/security issues.
- Provide recommendations for hiring promotion and termination decisions; recommendations will be given weight.
- Manage shifts independently when required making staffing and operational decisions to support business needs.
- Transport deposits to and from the bank if necessary in compliance with cash handling policy.
SUPERVISORY RESPONSIBILITIES
- Resolve problems related to guest service staffing systems inventory and ordering.
- Supervise team members in collaboration with the General Manager.
- Communicate issues to the General Manager with suggested solutions and ensure appropriate follow-up occurs.
- Support the General Manager with daily operations such as accounting inventory banking marketing and other business-building activities.
- Supporting succession planning by identifying and developing high-potential team members.
- Serving as acting General Manager in the GMs absence.
- Modeling CCs values and fostering a positive inclusive team environment.
QUALIFICATIONS
- Education: High school diploma or GED required.
- Minimum of one (1) year of related supervisory experience in food service retail or hospitality; or an equivalent combination of education and experience.
- Ability to read and interpret safety rules operating and maintenance instructions and procedure manuals.
- Strong communication skills: ability to prepare reports write correspondence and speak effectively before groups of team members or guests.
REQUIREMENTS
- Ability to work a minimum of 40 hours per week and have flexible availability including weekends and varied shifts.
- Must possess a current valid drivers license and maintain proper automobile insurance when driving for company business.
- Ability to stand for long periods of time and lift up-to 40 lbs. as part of daily store operations.
- SERV Safe Food Manager Certification (or equivalent nationally recognized food safety certification) preferred.
All applicants will be required to submit to a drug/alcohol screening test prior to being hired. Refusal to submit to such a test will be interpreted as a voluntary withdrawal of application for employment.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
South Louisiana's favorite Specialty Coffee House. Home of distinctive beverages like our classic Mochasippi®, and signature Coffee House Blends.
