Toy Store Assoc Lead

The Opportunity: 

The Toy Store Associate Lead supports store leadership by ensuring smooth daily operations exceptional guest experiences and a positive team culture. Acting as a bridge between associates and management this role provides direction coaching and operational support while modeling excellence in hospitality and efficiency.

What Your Impact Will Be:

• Partner with store management on schedules staffing and workload distribution.
• Serve as a trusted keyholder; assist with opening closing and cash handling procedures.
• Maintain store security compliance and merchandising standards.
• Review sales reports and ensure store readiness daily.
• Adapt to shifting priorities and business needs.

Leadership & Team Support

• Train mentor and onboard new associates to foster teamwork and growth.
• Provide feedback coaching and communicate updates through daily huddles.
• Coordinate breaks and schedules to maintain operational flow.

Guest Experience & Sales

• Deliver exceptional guest service with expertise in cashiering and engagement.
• Resolve guest concerns with empathy and professionalism.
• Promote a fun welcoming environment aligned with Mattels mission of inspiring play.

Qualifications :

What Were Looking For: 

Demonstrated a growth mindset by staying curious and continuously learning embracing challenges and improving themselves.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• 12 years of retail hospitality or customer service experience; leadership or keyholder experience preferred.
• Strong communication problem-solving and team motivation skills.
• Dependable adaptable and committed to operational excellence.
• Flexible availability including weekends holidays and varied shifts.

*The pay range is indicative of projected hiring range however base pay will be determined based on a candidates work location skills and experience. Mattel offers competitive total pay programs comprehensive benefits and resources to help empower a culture where every employee can reach their full potential. 

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to building a diverse and inclusive workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in more than 195 countries in collaboration with the worlds leading retail and ecommerce companies.

Mattel is recognized as a Great Place to Work and as one of Fast Companys Best Workplaces for Innovators in 2022.

Visit us at  is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities females veterans military spouses individuals with disabilities and those of all sexual orientations and gender identities.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights

Remote Work :

No

Employment Type :

Full-time