Develops designs or creates new applications ideas relationships systems or products including artistic contributions.
Recognizes superior quality products presentations and flavor.
Maintains food preparation handling and correct storage standards.
Maintains purchasing receiving and food storage standards.
Supports procedures for food & beverage portion and waste controls.
Follows proper handling and right temperature of all food products.
Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies standards and procedures.
Ensures compliance with all applicable laws and regulations.
Prepares and cooks foods of all types either on a regular basis or for special guests or functions.
Checks the quality of raw and cooked food products to ensure that standards are met.
Assists in determining how food should be presented and creates decorative food displays.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis.
Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Strives to improve service performance.
Qualifications :
Schedule: Full-time
Shift: Full Availability
Education: High School Graduate or equivalent. Hotel Management Diploma/Degree an asset.
Experience: 3-5 years experience in a 5 star hotel in similar position
Technical Competencies & Skills: Knowledge of hotel products and services Fluency in local language (Spanish) Fluency in English Knowledge of MICROS.
Additional Information :
In addition we look for the demonstration of the following key attributes:
Remote Work :
No
Employment Type :
Contract
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more