Guest Experience & Quality Assurance Manager
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Job Location:
Seoul - South Korea
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
About the Role
- Monitor evaluate and audit overall service quality.
- Responsible for Brand Standard and Leading Quality Assurance (LQA) audits.
- Analyze customer feedback and propose strategies to continuously improve customer satisfaction.
- Responsible for the operation of customer service-related systems (TrustYou TripAdvisor etc.).
- Working closely with L&D Manager to identify and lead training for hotel staff on quality standards customer service excellence and best practices
Skills & Experiences
- Global luxury hotel QA experience
- Over 10 years of experience working at a global luxury hotel
- In-depth understanding of hotel operations including guest rooms and food and beverage
- Experience in a brand audit role
- Extensive skills and experience in customer satisfaction
- Data analysis and problem-solving skills
- Effective communication and leadership skills across departments
- Native-level English proficiency
- Excellent report writing and presentation skills
- Korean nationality (required)
Qualifications :
- Positive Orientation
- Operational Decision Making
- Self-Development & Management
- Developing an Empowered Team
- Leading an Engaged and Diverse Team
- Communication
- Advocating Guest Passion
- Business Planning and Analysis
- Business Improvement and Change
추가 정보 :
No
Employment Type :
Full-time
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
