Duty Manager
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Job Summary
A Career that lets your passion shine:
At Mercure our Duty Managers are more than operational leaders. You will:
- Craft personalised experiences tailoring bespoke moments that feel truly unique for each guest.
- Be a visible host in the lobby building genuine connections and anticipating guest needs.
- Inspire and support your team to embody Mercures values ensuring every detail contributes to a seamless and memorable stay.
- Oversee daily operations including front desk housekeeping and food and beverage services to maintain high standards of quality and efficiency.
- Manage staff rotas ensuring appropriate coverage across all shifts and departments.
- Handle guest complaints and concerns promptly and professionally striving for optimal resolution and guest satisfaction.
- Implement and maintain health and safety procedures ensuring compliance with all relevant regulations.
- Conduct regular property walks to identify areas for improvement and maintain the hotels appearance and functionality.
- Collaborate with other departments to coordinate special events conferences and group bookings.
- Monitor and analyse key performance indicators implementing strategies to improve revenue and guest satisfaction scores.
- Provide training and mentorship to team members fostering a culture of continuous improvement and excellence in service.
- Ensure proper cash handling procedures and financial controls are followed during your shift.
- Act as a liaison between guests staff and upper management facilitating effective communication and problem-solving.
Qualifications :
- Diploma or Bachelors degree in Hospitality Management or related field
- Proven track record of delivering exceptional customer service and managing guest relations
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel property management systems and Microsoft Office suite
- Ability to work flexible hours including nights weekends and holidays
- Strong problem-solving skills and ability to make quick effective decisions
- Detail-oriented with excellent organizational and multitasking abilities
- Fluency in English
- Ability to remain calm and professional under pressure
- Commitment to maintaining high standards of cleanliness and presentation
- Adaptability to changing situations and ability to work in a fast-paced environment
Additional Information :
Get ready to embark on a thrilling new adventure as a Duty manager! Your mission should you choose to accept it is to create unforgettable dining experiences for our guests.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
