Bilingual Concierge (Full-Time)
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Reporting to the Chief Concierge and Senior Rooms Managers responsibilities and essential job functions include but are not limited to the following:
- Assist guests with mail messages and any plans or arrangements they require
- Assist with any plans or arrangements the guest intends to make during their stay and to ensure timely follow up with guests and any confirmations for bookings
- Consistently offer professional friendly and engaging service
- Assist guests regarding hotel facilities in an informative and helpful way
- Assists in overseeing the bell desk and bell team
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications :
- Previous customer related experience required
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal & written communication skills
- Must be fluent in both languages
- Computer literate in Microsoft Window applications an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all time
- Previous supervisory/management experience a strong asset
Additional Information :
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Regularly lifting heavy objects (up to 50 pounds)
- Occasional kneeling pushing pulling lifting
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please notify us.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
