Client Management Operations Lead, Group Benefits

Guardian Life Insurance Company

Job Location:

Boston, NH - USA

Monthly Salary: $ 129500 - 212750

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

The Client Management Operations Lead is a senior leader responsible for the strategic direction and operational excellence of the Client Management function within Group Benefits. This role drives client retention growth and profitability by supporting client relationship management operational process improvement and service delivery. This role partners closely with Distribution Claims Operations Underwriting Technology and other cross-functional teams to ensure alignment with organizational objectives and market trends.

You will

Develop and implement business and operational strategies that drive customer outcomes optimize productivity and enhance service models.
Build and enable best-in-class Client Management processes and frameworks to support customer experience retention and growth.
Establish monitor and achieve performance standards and metrics ensuring delivery of exceptional client service.
Partner with Distribution Operations and Claims to align initiatives with broader organizational objectives and market trends.
Lead and manage the operational excellence objectives within Client Management with specific focus on automation/AI and process improvement.
Develop and manage consultant relationships at senior levels and participate in corresponding activities.

You have

10 years in a client management operations or similar role within group benefits or related insurance industry.
Proven achievement in implementing large-scale projects strong stakeholder management collaboration and executive presence to influence internally and externally.
Advanced degree or equivalent experience preferred.
Demonstrated leadership experience in managing complex projects and initiatives.
Strong analytic and financial skills with a demonstrated track record in execution.
Skillful negotiator and experience with conflict resolution.
Exceptional written verbal and presentation skills.
Ability to travel nationally as business needs require (typically 25-40%).

Soft Skills

Collaborative team player with the ability to build rapport and create followership across cross-functional teams.
Exercise sound judgment and integrity in a changing matrixed and fast-paced environment.
Strategic thinker who drives discipline across the business.
Persuasive presentation and communication skills with ability to influence and manage people over whom there is no direct authority.
P&L ownership mindset; use reporting and data to understand performance measures projections and areas of opportunity to meet goals.

Location and Travel

This is a hybrid role with 3 days each week in a Guardian office ideally in Boston MA NYC Bethlehem PA or Atlanta GA with 25%-40% travel within the broader U.S. We will consider qualified remote candidates who can commit to travel as needed to meet business expectations.

Salary Range:

$129500.00 - $212750.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful addition to salary this role may also be eligible for annual sales or other incentive compensation.

Our Promise

At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

The Client Management Operations Lead is a senior leader responsible for the strategic direction and operational excellence of the Client Management function within Group Benefits. This role drives client retention growth and profitability by supporting client relationship management operational pro...