Continuous Listening Program Manager
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Pilot is seeking an experienced and innovative Continuous Listening Program Manager to join us to help lead and evolve our programs. This role designs the systems and strategy to ensure our team members have opportunities to make their voices heard and surface key themes and insights to our leaders to drive feedback-based improvements throughout the this role you will be responsible for the successful execution of our enterprise-wide high visibility listening programs and function as a respected subject matter expert (SME) to our internal partners. You will be adept at working with internal stakeholders to understand listening needs design and author employee surveys analyze team member feedback identify trends and patterns and provide actionable insights and recommendations. You will work with various stakeholders both within HR and across the organization to answer critical business questions. Your contributions will inform our broader people strategy and ultimately support team members to do their best work to drive the long-term success of Pilot Company.
Essential Functions
1. Manage high visibility global listening programs including engagement onboarding and other surveys.
2. Stay up to date with industry trends and best practices in employee listening to contribute to creating and maturing our overall strategy.
3. Work with key stakeholders to understand Listening goals and jointly develop content and methodology to ensure actionable information is collected.
4. Serve as internal expert on our survey platform (Qualtrics). Partner with HRIS team to utilize this platform to author and distribute surveys.
5. Analyze feedback within the platform and create summary dashboards reports and presentations to communicate findings and insights to the stakeholders.
6. Partner with the broader People Insights and other teams (e.g. Talent Development DEIB Consumer Insights etc.) to synthesize data sources to ensure insights are holistic.
7. Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level.
8. Ensure all activities are in compliance with rules regulations policies and procedures. 9. Complete other duties as assigned.
Qualifications :
- Five or more years of relevant experience (including managing employee survey programs).
- Bachelors degree or higher in Industrial/Organizational Psychology or similar field or equivalent related work experience.
Additional Information :
Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay
All your information will be kept confidential according to EEO guidelines
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of ... View more
