Welcome Center Greeter

As the first point of contact at Fairmont Grand Del Mar the Welcome Center Greeter plays a pivotal role in delivering a world-class guest experience. You will warmly welcome all guests and visitors with professionalism grace and attentiveness creating an immediate sense of comfort and luxury. This role is essential to ensuring that each guests journey begins with a memorable personalized touch that reflects our commitment to excellence.

Responsibilities

• Ensure a positive first impression of the resort for our guests through detailed cleanliness set-up and ambiance control.
• Provide unique experiences to all of our guests through warm personal & detailed service in a luxury upscale and fast paced environment in accordance to our Forbes Travel Guide standards.
• Remember individuals names and their preferences to extend a personalized service.
• Assist other rooms division departments with their operations during peak times or when required.
• Apply necessary precautions with regards to the hotel safety.
• Be well versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Qualifications :

• Must be able to speak read write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.  
• Requires good communication skills both verbal and written.
• Must possess basic computational ability.  
• Must possess basic computer skills.        
• Ability to solve problems and make rational decisions.
• Knowledge of Resort operations its services and facilities.
• Most work tasks are performed indoors.  Temperature generally is moderate and controlled by Resort environmental systems. 
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length.  Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.
• Must be able to exert well-paced ability in limited space.

Physical Demands

• Must be able to bend stoop squat and stretch to fulfill cleaning tasks.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Requires grasping writing standing sitting walking repetitive motions bending climbing listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers printers 10-key adding machine electric typewriter multi-line touch tone phone filing cabinets FAX machines photocopiers dolly and other office equipment as needed. 

This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title.  This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.  It is not intended to limit or in any way modify the right of any manager to assign direct and control the work of associates under his/her supervision.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit   what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time