IT Support Specialist Business Client Support MSP Environment
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Job Location:
Kentwood, MI - USA
Hourly Salary:
$ 24 - 27
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Kentwood MI
TeamLogic IT supports small and mid-sized businesses across West Michigan with secure reliable and personable IT services. We work hands-on with local clients and operate with structure ownership and follow-through.
- Serve as the first response for client support tickets via phone email and web portal.
- Diagnose and resolve issues involving:
- Windows 10/11 workstations
- Microsoft 365 accounts licensing Teams/SharePoint access
- Printing user access MFA and basic networking issues
- Configure and deploy new user laptops/workstations.
- Use NinjaOne RMM and Autotask PSA to manage and document your work.
- Escalate more complex issues to the engineering team when appropriate.
- Occasionally visit local client sites for installs or hands-on support.
- 13 years of professional IT support experience (service desk or equivalent).
- Familiar with ticketing workflow and communicating with non-technical users.
- Understanding of networking basics (IP DNS DHCP gateways).
- Organized reliable and able to follow through on open requests.
- Valid drivers license and ability to support clients locally.
- MSP or multi-client IT support background
- CompTIA A (or willingness to earn within 90 days)
- Experience with Microsoft 365 Admin Center or Entra ID user management
- Experience with RMM/PSA tools (NinjaOne Autotask ConnectWise Datto etc.)
- $24$27 per hour based on experience
- Certification reimbursement and paid professional development
- Growth path toward Client Service Technician Systems Engineer Technology Advisor
- Team culture based on consistency accountability integrity and care
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
About Company
TeamLogic IT is a nationwide network of businesses that provide comprehensive computer-based services for managing information technology.
