Medical Assistant (MA) Chronic Care Management
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
We are seeking a reliable and patient-focused Medical Assistant (MA) located in San Antonio Texas to support our Telephonic Chronic Care Management (CCM) Program. This role involves working closely with patients who have multiple chronic conditions by conducting non-face-to-face outreach and helping coordinate ongoing care. The MA will support clinical staff by gathering information providing education and helping patients navigate their care journey addition you will be responsible for contributing to the growth and success of HealthTexas while upholding our Mission Vision and Values.
Culture and Values Expectations
At HealthTexas we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive collaborative and innovative environment where every Associate feels valued empowered and motivated to reach their full potential. Our culture is the driving force behind our mission to deliver quality and compassionate care with outstanding service every patient every time. As a (Job Title) at HealthTexas we expect you to embody and promote our Values and defined expectations.
- Integrity: Do the right thing the right way every time.
- Be honest and uphold commitments and responsibilities earn the trust and respect of the team and those we serve and maintain privacy and confidentiality.
- Compassion: Treat everyone with respect and dignity.
- Foster an environment of inclusivity and well-being practice patience and empathy and assume positive intent.
- Synergy: Collaborate to improve outcomes.
- Invite and explore new opportunities promote effective communication and teamwork take pride in yourself your work and HealthTexas.
- Stewardship: Use resources responsibly and efficiently.
- Implement effective strategies to attain goals achieve maximum productivity and results and seek continuous knowledge and improvement.
Essential Job Duties & Responsibilities
- Perform monthly telephonic outreach to patients enrolled in the CCM program to check in on their health and wellness.
- Assist patients in following their chronic care plans including scheduling appointments medication refills and lifestyle management.
- Document 20 minute non-face-to-face care management interactions per CMS guidelines.
- Provide patients with general education and support under supervision of a PCP.
- Identify and escalate health concerns to the PCP as appropriate.
- Help patients overcome barriers to care such as access to medication transportation or social services.
- Use electronic health records (EHRs) to document patient interactions and update care plans.
- Support population health and care coordination efforts within the practice or healthcare organization.
- Manage a caseload of 200 patients per month
- Other duties as assigned.
Experience
- Must reside in Texas and be familiar with Texas-based healthcare regulations.
- Minimum 12 years of experience in a clinical or telehealth setting; experience with chronic care preferred.
Education
- Certified or Registered Medical Assistant (CMA/RMA) completion of an accredited MA program required
Knowledge Skills & Abilities
- Strong knowledge of chronic conditions like diabetes hypertension asthma COPD CHF etc.
- Excellent communication phone etiquette and interpersonal skills.
- Comfortable using telehealth technology EHRs and Microsoft Office applications.
- Bilingual in Spanish and English is required
Work Hours Travel Requirements
- Monday Friday 8:00 a.m. 5:00 p.m. and as needed to complete projects.
- Travel to medical offices may be necessary for the purpose of providing education.
Working Conditions & Physical Requirements
- This job operates in an office setting. This role routinely uses standard office equipment such as computers phones photocopiers scanners filing cabinets and fax machines.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to talk and hear. This is largely a sedentary role; however some filing is required. This would require the ability to lift files open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
Please note this job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee for this job. Job responsibilities location work hours etc. may change at any time with or without notice.
Key Skills
- EMR Systems
- Clinical Laboratory Experience
- Athenahealth
- Algebra
- eClinicalWorks
- Primary Care Experience
- Phlebotomy
- Medical office experience
- Vital Signs Experience
- Experience Administering Injections
- Medical Terminology
- Medication Administration
About Company
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