Critical Operations Technician I (Nights)

SUMMARY

The Critical Operations Technician I (Nights) is responsible for the installation repair and maintenance of IT electrical mechanical plumbing/piping equipment machinery and controls located in the interior and exterior of role monitors operations and conducts a routine and ongoing assessment of the building systems operations and performance. This role performs tests rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone performing customer equipment installs managing tickets within the ticketing system communicating and escalating alerts and customer requests to systems engineers for resolution and completing tasks pertaining to computer hardware software or operation systems. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

RESPONSIBILITIES other duties may be assigned.

• Applies learning knowledge skills and company policies to a wide range of tasks pertaining to IT electrical and mechanical equipment controls and operating systems.
• Leads maintains monitors and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support. Install suite wall cage material ladder rack fiber tray cabinets cabling and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT mechanical and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical building and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls data center facility network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage usage and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

BASIC QUALIFICATIONS

Two or more years of technical training military training or workplace equivalency

Background in areas of IT electrical and/or mechanical

Proficiency with MS Office Suite

PREFERRED QUALIFICATIONS

One or more years of work experience in data center environment NOC or equivalent

BOD OEM (Panduit Corning) A Network BICSI Installer I certifications

KNOWLEDGE SKILLS AND ABILITIES

Customer focus with excellent interpersonal skills and the ability to interface with all levels within the organization.

Ability to analyze operations of various systems determine the cause of problems and malfunctions and take corrective action as required.

Strong written verbal and interpersonal skills.

Ability to function in a team environment.

The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.

Computer skills and familiarity with MS Office Outlook and web-based computer applications.

The ability to acquire and apply job-related knowledge within set guidelines and expectations.

Position may involve frequent typing standing walking pushing pulling bending reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids.

TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits.

This position is Bonus eligible.

The duties and responsibilities described here are not exhaustive and additional assignments duties or responsibilities may be required of this position. Assignments duties and responsibilities may be changed at any time with or without notice by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on