Project Installation Coordinator

Crystal Lake, IL - USA

Yearly Salary: USD 60000 - 75000

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

The primary role of the Mad Dash Project Installation Coordinator is to manage customer sites from receipt of work order through the installation of energy metering equipment and billing. This role establishes site objectives and technical information required for technical field staff to be efficient and successful on site. This role coordinates with site personnel customer project managers hired contractors and Mad Dash technical field staff to ensure that from an operational standpoint all parties are aligned in time for site work to be successful. This role makes impactful decisions regarding the timeline of site completion from start to finish. This position is an in-office position hybrid-remote work not considered for the first 6 months of employment.

Requirements

Duties and Responsibilties

Analyze new work requests to verify technical requirements and viability of requested timeline / deadline
Maintain up-to-date statuses and overviews of project progress in our CRM
Negotiate approval for additional monetary funds or equipment with customers
Onboard and hire sub-contractor electricians and other trades personnel as necessary
Develop site-specific on-site scope of work for field personnel
Troubleshoot operational issues with equipment with assistance from Engineering
Escalate exception conditions providing a clear issue description and suggested resolution
Work with utilities to install and repair special metering and provide access for our technicians
Generate and manage LOAs and other documents requiring customer signature
Maintain relationships with key utility and customer personnel
Read log and respond to incoming emails and phone calls in a timely manner
Maintain up to date customer site contractor and utility contact information
Attend online customer project meetings
Demonstrate a desire for continuous improvement
Work in tandem with project stakeholders including project managers logistics staff and other installation coordinators to ensure an effective schedule for our technicians
Make educated decisions utilizing knowledge resources in the operations team and field team and communicate them to all stakeholders
Utilize existing documentation and contribute to ensuring it is kept up to date
Be accountable for project billing and exercise cost control

Required Skills

Excellent people skills able to develop effective working relationships internally and externally.
Strong problem-solving skills with ability to multi-task prioritize and be self-organized
Able to work effectively as a member of a team and individually
Able to communicate and listen effectively
Familiar with project management databases such as SalesForce or similar
Thorough understanding of the MS Office Suite particularly Outlook Teams and Excel

Education and Requirements

Associates degree in Engineering Business or related field highly preferred
Minimum of 5 years of relevant experience
Minimum of 2 years technical construction engineering telecommunications or trade project coordination technical customer service or similar experience.

Job Type

Regular Full Time Exempt

Salary Description

$60000.00-$75000 annual salary DOE

Required Experience:

Requirements

Duties and Responsibilties

Analyze new work requests to verify technical requirements and viability of requested timeline / deadline
Maintain up-to-date statuses and overviews of project progress in our CRM
Negotiate approval for additional monetary funds or equipment with customers
Onboard and hire sub-contractor electricians and other trades personnel as necessary
Develop site-specific on-site scope of work for field personnel
Troubleshoot operational issues with equipment with assistance from Engineering
Escalate exception conditions providing a clear issue description and suggested resolution
Work with utilities to install and repair special metering and provide access for our technicians
Generate and manage LOAs and other documents requiring customer signature
Maintain relationships with key utility and customer personnel
Read log and respond to incoming emails and phone calls in a timely manner
Maintain up to date customer site contractor and utility contact information
Attend online customer project meetings
Demonstrate a desire for continuous improvement
Work in tandem with project stakeholders including project managers logistics staff and other installation coordinators to ensure an effective schedule for our technicians
Make educated decisions utilizing knowledge resources in the operations team and field team and communicate them to all stakeholders
Utilize existing documentation and contribute to ensuring it is kept up to date
Be accountable for project billing and exercise cost control

Required Skills

Excellent people skills able to develop effective working relationships internally and externally.
Strong problem-solving skills with ability to multi-task prioritize and be self-organized
Able to work effectively as a member of a team and individually
Able to communicate and listen effectively
Familiar with project management databases such as SalesForce or similar
Thorough understanding of the MS Office Suite particularly Outlook Teams and Excel

Education and Requirements

Associates degree in Engineering Business or related field highly preferred
Minimum of 5 years of relevant experience
Minimum of 2 years technical construction engineering telecommunications or trade project coordination technical customer service or similar experience.

Job Type