Contact Center Representative Scheduler
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
We are searching for a Contact Center Representative - someone who works well in a fast-paced hospital this position you will handle incoming requests from patients and physicians for various appointment scheduling needs. You will educate and communicate to patients or responsible parties arrival times directions how to cancel and reschedule an appointment out of network authorization requirements referral and authorization requirements and all other necessary information to ensure a positive patient experience.
Think youve got what it takes
Job Duties & Responsibilities:
Answering inbound or making outbound calls to customers with queries in relation to their account in a timely efficient and professional manner
Accurately documenting all calls using the appropriate computer systems
Following up on any unresolved queries and completing any call back requests in a timely manner
Providing advice information and solutions to all customers
To maintain and develop a strong level of knowledge and to keep up to date with any new procedures assigned to the campaign you are assigned to work
Working to achievable targets within a strong team orientated environment
Follows organizational policy for patient identification in EMR to avoid duplication of patient medical records
Obtains new or verifies existing patient demographic data (address phone numbers emergency contact information visit guarantor) and insurance plan
Accurately enters new or updates existing demographic and financial data in EMR
Address patients or responsible partys various scheduling needs
Follow specific clinic scheduling cue card or where available follow specific clinic guided questionnaire to ensure right appointment with right physician at the right location for the patient
Follow guided questionnaire workflow for clinical scheduling triage with proper transfer to the nursing triage team.
Accommodate and coordinate patients or responsible partys need to schedule multiple appointments in a single interaction; seek help from the coordinator for special scheduling groups as appropriate.
Requirements:
High School Diploma/GED
One (1) years of contact center customer service and/or other experience in a healthcare setting is required
An Associates or Bachelors degree may be substituted for the experience requirement
Bilingual English and Spanish preferred
Required Experience:
Unclear Seniority
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades suc ... View more
