Caesars Rewards Customer Service Specialist

Las Vegas, NV - USA

Monthly Salary: Not Disclosed

Posted on: 14 days ago

Vacancies: 1 Vacancy

Job Summary

Description

WE ARE CAESARS

At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.

Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service

Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.

JOB SUMMARY

The Caesars Rewards Customer Service Department is a fun team that works behind the scenes to ensure a high quality of customer service is provided to our valued guests. Our team works in a fast-paced environment that requires communication with our operating leaders. We also provide outstanding service to targeted guests who may encounter a problem question or who may require assistance.

HOW YOU WILL CREATE THE EXTRAORDINARY

Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program.
Communicating information related to the Caesars Rewards Program such as offers Reward Credits (redemption/earnings) Tier benefits Partners Visa and much more.
Documenting and solving Tier-level customer inquiries in a professional and timely manner
Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates.
Performing problem resolution including service recovery via customer interaction (e.g. letters phone calls email)
Completing all tasks assigned by the Total Service Central Supervisor and Manager

WHAT YOU WILL NEED

Full knowledge and understanding of the Caesars Rewards Program
LMS CMS Micros Enterprise Bank and Oracle based tool experience.
Must have excellent grammar spelling and writing skills
Positive solutions-oriented extremely helpful ability to remain calm in difficult situations
Ability to multitask in a fast paced environment being extremely organized
Problem solving preferably in a hospitality-focused or customer service environment
Flawless professional attendance and work ethic
Adhere to regulatory departmental and company policies & procedures

ADDITIONAL REQUIREMENTS

Using discretionary decision making and independent judgment in determining resolution through comp rooms meals or other methods when applicable.
Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers
Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment and encourage others to do the same

Required Experience:

DescriptionWE ARE CAESARSAt Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.Our Mission...

Description

WE ARE CAESARS

Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service

JOB SUMMARY

HOW YOU WILL CREATE THE EXTRAORDINARY

Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program.
Communicating information related to the Caesars Rewards Program such as offers Reward Credits (redemption/earnings) Tier benefits Partners Visa and much more.
Documenting and solving Tier-level customer inquiries in a professional and timely manner
Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates.
Performing problem resolution including service recovery via customer interaction (e.g. letters phone calls email)
Completing all tasks assigned by the Total Service Central Supervisor and Manager

WHAT YOU WILL NEED

Full knowledge and understanding of the Caesars Rewards Program
LMS CMS Micros Enterprise Bank and Oracle based tool experience.
Must have excellent grammar spelling and writing skills
Positive solutions-oriented extremely helpful ability to remain calm in difficult situations
Ability to multitask in a fast paced environment being extremely organized
Problem solving preferably in a hospitality-focused or customer service environment
Flawless professional attendance and work ethic
Adhere to regulatory departmental and company policies & procedures

ADDITIONAL REQUIREMENTS

Using discretionary decision making and independent judgment in determining resolution through comp rooms meals or other methods when applicable.
Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers
Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment and encourage others to do the same

Required Experience:

Key Skills

Design Engineering
Baan
Customer Service
Fund Management
ABAP
Elevator

Apply Now

About Company

Caesars Entertainment

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown thro ... View more

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