Head of GTM Strategy and Transformation

About the Team

As part of the GTM Strategy & Enablement Team you will work daily to drive alignment clarity and execution across our GTM org. You will partner closely with Sales Marketing and Product to define strategy streamline processes and enable teams to perform at their very best for our Miro Customers. By combining data-driven insights with operational excellence we ensure every GTM function is equipped to deliver consistent growth customer excellent and market impact.

About the Role

• Reinvent GTM operations using AI to augment human capabilities for higher-value work
• Engineer proactive customer engagement models using AI agents alongside human teams
• Create data-driven end-to-end solutions that drive deeper engagement faster
• Scale customer value delivery through a balanced application of automation and human expertise

What youll do

• Redesign GTM approach from the ground up rethinking the division between human work and automation
• Architect the optimal balance between AI agents automation and human teams to maximize customer value
• Analyze performance metrics and system telemetry to identify gaps and engineer effective solutions
• Drive the adoption strategy across both the horizontal platform and specific vertical solutions
• Lead the transformation of customer engagement from a reactive to a proactive model

What youll need

• A background from a top-tier consulting firm at an Engagement Manager and above followed by senior GTM leadership experience at a SaaS company (e.g. SVP of GTM Strategy/Operations or Revenue Acceleration)
• The candidate must possess a deep understanding of AIs potential in reengineering GTM
• A customer-first transformation mindset
• Proven experience redesigning organizational functions
• Hands-on with technology e.g. being able to configure agentic workflows be on top of latest tech developments etc

Whats in it for you

• 401k matching Competitive equity package
• Excellent Medical Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $290.000 to $364.000. Final compensation and total package components will be based on individual factors such as the candidates skills qualifications and experience.

Required Experience:

Director