Assistant Facilities Manager

Assistant Facilities Manager JLL

What this job involves: As an Assistant Facilities Manager at JLL you will maintain client satisfaction through the delivery of comprehensive facility management services and support programs while ensuring compliance with JLLs minimum audit and operational standards. This role requires you to monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) while implementing safety practices and demonstrating strong collaboration within the account team. Youll support various administrative functions including work order management and facility soft services while driving the development and implementation of IFM best practices and innovations that reflect JLLs commitment to operational excellence.

What your day-to-day will look like:

Relationship Management:

Maintain client satisfaction with delivery of facility management services and support programs to increase customer satisfaction

Build and strengthen client relationships through proactive communication and responsive service delivery

Address client concerns and feedback promptly to ensure continuous improvement in service quality

Compliance:

Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management financial management and operational policies

Meet or exceed site Key Performance Indicators (KPIs) while monitoring Service Level Agreements (SLAs) monthly

Identify potential challenges and plan corrective actions to maintain optimal performance standards

Enforce all company policies and training requirements regarding safe and efficient operations and work practices

Implement and monitor hazard control and team safety practices while ensuring compliance with local codes and regulations

Team Management:

Demonstrate strong collaboration and teamwork within the account team

Drive the development and implementation of IFM best practices and innovations

Provide leadership support and guidance to facility management team members

Administrative Functions:

Support work order management for in-house staff and vendors as necessary

Support facility soft services as needed including meetings preparation conference room reservations food services parking vending and badging

Coordinate administrative tasks to ensure smooth facility operations and optimal client satisfaction

Required Qualifications:

Bachelors degree

Minimum of two years of industry experience in corporate environment third-party service provider or consulting capacity

Excellent customer service computer managerial verbal and written communication skills

Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

Basic knowledge of building systems including mechanical and electrical systems

Understanding of facility management compliance requirements and operational standards

Experience with work order management systems and vendor coordination

Knowledge of safety practices and hazard control procedures

Preferred Qualifications:

Experience with KPI monitoring and SLA management

Background in facility soft services coordination and client relationship management

Knowledge of Jones Lang LaSalle operational policies and procedures

Experience with audit and compliance standards in facility management

Understanding of IFM best practices and innovation implementation

Experience in team collaboration and leadership support roles

Location: Onsite - Athens TX