VP, Claims

Berkley Small Business Solutions (BSB)is committed to providing small business customers with the next generation of small business solutions including offering operational underwriting and marketing opportunities. We offer insurance products to Small Business Owners for transportation and other main street businesses. We leverage underwriting expertise data and analytics and automation for risk assessment selection pricing retention. We champion our customers distribution always seeking a smarter way to provide a more efficient and better user experience.

We are a proud member of W. R. Berkley Corporation one of the largest commercial lines property casualty insurance holding companies in the United States. With the resources of a large Fortune 500 corporation and the flexibility of a small company we exclusively work with select independent agents to bring technology solutions that help them build their business.

This position has overall executive management responsibility for the claims function. The VP of Claims affects our company top to bottom; leading on best practices outcomes innovation data analysis and people will allow us to create best outcomes for our clients and offer a great customer experience. This role is responsible for the overall direction of claims management and practices of the company. This includes oversight for developing implementing and managing policies and procedures to enhance the processing investigation and settlement of claims. This position contributes to organizational profitability by driving effective claim handling strategy and managing loss costs and claim expenses.

This position owns the following in addition to other responsibilities as the role evolves:

• Vision planning and execution to create a best in class claims organization
• Recruiting direction leadership development and management of all claims personnel including establishing and monitoring authority levels making claim assignments and approving payments and reserve requests
• Direction leadership and development of the departments internal quality audit process to ensure compliance of best claim practices processes and procedures
• Develop and implement policies and procedures which meet the needs of the company customers regulatory requirement and audit controls.
• Establish the organizational structure environment and accountability of the claims operations in order to deliver services to the business. The development and use of metrics and analytics to identify trends and drives the departments success
• Develop and manage relationships with outside vendors consultants contractors and other Berkley companies in line with company policies and guidelines.
• Developing and maintaining claim/ legal resources to include attorneys adjusters and expert witnesses and related responsibilities to include internal and external litigation guidelines panel counsel and litigated claim outcomes
• Collaboration with multiple departments to ensure sound reserving practices are in place and maintained
• Round Table Discussions in accordance with department best practices
• Ensuring compliance requirements are met through Large Loss Reporting to the WRB organization and reinsurers.
• Supports and communicates Claim philosophies and builds business relationships with customers

May perform other functions as assigned

• 15 years of multi-line insurance claim experience.
• 8 years of management experience.
• Possess a working knowledge of all functional aspects of insurance company and third-party administrator (i.e. claims underwriting marketing loss control etc.)
• Knowledge of policy issuance endorsement and premium audit matters.
• Technical proficiency in all aspects of commercial claim handling
• Excellent analytical skills
• Innovative and creative
• Excellent communication skills
• Ability to give constructive feedback
• Ability to problem solve and make decisions
• Knowledge of state/territory regulations and issues

Education

• Four-year degree JD or CPCU preferred.