Senior Travel Advisor

Senior Travel Advisor Luxury Lodge Cape Town

Kendrick Recruitment is seeking an experienced and professional Senior Travel Advisor to join a luxury lodge in Cape Town. This role is ideal for a skilled travel professional who excels in designing personalised itineraries nurturing client relationships and delivering exceptional service to high-end clientele.

Key Responsibilities:

Relationship Building & Trade Engagement

• Build and maintain long-term relationships with guests luxury travel advisors and DMC partners across key global markets
  

• Represent the lodge with professionalism and warmth becoming a trusted extension of partner relationships
  

• Interpret client and advisor preferences intuitively adapting communication style as needed
  

• Manage sensitive requests and high-pressure situations with maturity and composure
  

Tailored Itinerary Design

• Design highly personalised multi-destination itineraries across Africa incorporating private transfers regional flights boutique hotels guided experiences and hidden gems
  

• Ensure every journey is executed with precision creativity and attention to detail
  

• Anticipate challenges proactively and implement solutions to maintain service excellence
  

Sales & Revenue

• Convert enquiries into confirmed bookings through expert guidance and responsiveness
  

• Drive ancillary revenue through thoughtful upselling of extensions flights and bespoke experiences
  

• Manage margins allocations and inventory in collaboration with reservations and revenue teams
  

• Understand that exceptional service is a driver of profitability
  

Coordination & Execution

• Oversee the entire client journey from enquiry to return home
  

• Liaise with internal lodge teams operations logistics and guest services to ensure seamless delivery
  

• Remain flexible and responsive across multiple time zones and during travel
  

• Ensure all itinerary elements are documented confirmed and executed accurately
  

Product Mastery & Brand Representation

• Maintain expert knowledge of the lodge and partner products
  

• Conduct site inspections and provide insights to support product and sales strategies
  

• Represent the lodge at luxury travel events training sessions and webinars
  

• Share knowledge within the team modelling values of empathy excellence and professionalism
  

Requirements:

• 5 years experience in luxury travel safari sales or high-end DMC operations
  

• Warm engaging and authentic communicator with the ability to build trust
  

• Mature flexible and calm approach to working hours and service demands
  

• Exceptional attention to detail in itinerary design and execution
  

• Commercially astute recognising that care drives conversion
  

• In-depth knowledge of South Africas safari regions Cape Town and the Winelands
  

• Fluent in English with excellent written and verbal communication skills
  

• Proficient in travel and CRM systems as well as Microsoft Office
  

• Passionate about Africa conservation and meaningful hospitality
  

• Love for nature people and creating memorable experiences
  

Package:

• Salary: Negotiable depending on experience
  

• Full-time live-out position
  

This role is ideal for a seasoned travel professional who thrives in a luxury hospitality environment and is dedicated to creating personalised world-class experiences for discerning clients.