Customer Service Agent France

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs manufactures and sells Pergolas. Founded in Norway PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe Australia North America and South America.

If you have a passion for outdoor living products and a desire to work in a high-performance team with amazing colleagues - youve come to the right place!

We make the dream possible. Be part of our dream team!

What Youll Do:

• Handle complex customer inquiries and escalations professionally across multiple channels (phone email chat)
• Provide expert advice for technical and installation questions
• Independently manage cancellation requests claims returns and refunds including the verification and accuracy of issues
• Collaborate closely with transport service providers logistics warehouse and product development teams
• Ensure high customer satisfaction and improvement of our NPS
• Mentor and support junior team members
• Data maintenance and process optimization to increase efficiency and service quality

What Youll Do:

• Handle complex customer inquiries and escalations professionally across multiple channels (phone email chat)
• Provide expert advice for technical and installation questions
• Independently manage cancellation requests claims returns and refunds including the verification and accuracy of issues
• Collaborate closely with transport service providers logistics warehouse and product development teams
• Ensure high customer satisfaction and improvement of our NPS
• Mentor and support junior team members
• Data maintenance and process optimization to increase efficiency and service quality

What Were Looking For:

• Excellent communication skills in French (C2) and proficiency in English
• Experience in customer service (at least 1-2 years) ideally in e-commerce or a similar industry
• Strong communication skills along with a solution-oriented and empathetic working style
• Enjoyment of working in a dynamic team and a strong customer service mindset
• Good self-organization and time management skills are required to work efficiently
• IT affinity and the ability to quickly adapt to new systems and tools. Familiarity with Zendesk Shopify and Aircall preferred
• Residence in Frankfurt/Berlin or the surrounding area

What we offer:

• A dynamic international work environment in a rapidly growing company with many growth opportunities
• Central office location
• Hybrid work model (80% on-site 20% remote)
• Employee events (summer party Christmas party after-work gatherings)
• Access to the Corporate Benefits portal
• Employee discounts on PERGOLUX products
• Strong focus on professional development and skill-building
• Free drinks and snacks
• Employee referral program

Start Date

• Start date: As soon as possible.
• Location: Frankfurt am Main or Berlin

We look forward to receiving your application and resume!

For exciting insights into PERGOLUX culture visit our LinkedIn or Instagram pages: