Customer Follow-Up Consultant

Were Momentum Energy a power company owned by Hydro Tasmania Australias largest generator of renewable energy. Were on a mission to make energy simpler and more human for customers. And it starts with our people: as we grow were nurturing a culture of belonging where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages cultural backgrounds abilities genders and sexual orientations and are happy to adjust our recruitment processes please reach out to us about any adjustments or support you may require.

About the role:

The Customer Follow Up Consultant holds the accountability for ensuring the number of accounts who remain on supply after attempting to disconnect remains below agreed levels. They are responsible for the remediation of failed attempts to disconnect customers for non-payment and occupants for non-identification. This encompasses the definition and management of processes related to failed disconnections and working with other teams including Credit Connection Services and Field Sales to support these processes.

This role is responsible for the management of all open accounts with failed disconnections to ensure the disconnection of energy services and the collection of outstanding monies owing.

What it looks like:

About you and your experience:

• Experience working with energy distributors to arrange the completion of service orders will be considered
• Good work ethic and patience
• Experience in the collection of debt within a highly regulated environment will be an advantage
• Knowledge of collections and associated compliance obligations
• Knowledge of disconnection processes of distributors and ability to partner with DBs to address failed disconnections
• Self-driven and able to achieve stated KPIs with little direct supervision
• Capacity to deal with highly confrontational interactions in person and over the phone and maintain a professional and compliant approach
• A high level of attention to detail while completing a high volume of work
• Ability to apply curiosity and reasoning to research activities

Further information can be found on the attached Position Description:PD Mom - Customer Follow Up

Whats in it for you

Youll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment a competitive remuneration package and the opportunity to play a role in Australias renewable energy transformation.

Interested but not sure if you tick enough boxes At Momentum we believe in the power of unique backgrounds and skillsets. And really box-ticking is overrated. So even if you feel you dont meet all the requirements listed we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us ator.

We are a Circle Back Initiative Employer and commit to respond to every applicant.