Senior Delivery Practice Manager Global Accounts, AWS Industries

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The Senior Delivery Practice Manager (SDPM) - Global Accounts is a key people management role within the ProServe Shared Delivery Team (SDT). They play a crucial role in bridging our sales and delivery teams ensuring we are able to meet our customer objectives. They work in close collaborating with the CST team ensuring the delivery capabilities through technical validation during the pre-sales stage. The DPMs ensure successful project delivery by leading a team of Delivery Consultants and Engagement Managers ensuring fostering long-term customer relationships. while supporting enterprise customers through transformative IT projects. They combine people leadership skills with deep technical expertise.

To achieve the desired outcomes for this role DPMs must be comfortable (1) managing a team of ProServe Delivery Consultants and Engagement Managers and (2) supporting AWS enterprise customers through a variety of transformative projects. DPMs bring diverse people leadership experience gained within an IT and/or Management Consulting background and knowledge of industry IT. They leverage this credibility as a strategic advisor to sellers customers and partners. They can craft an innovative forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help our customers lead the changes to IT strategy policies processes people governance and partnerships.

DPMs are responsible for building and managing a team of Delivery Consultants and Engagement Managers working with customers and partners to architect and implement innovative solutions. They routinely engage with Director C-level executives and governing boards. They are responsible for opportunity capture and driving engagement delivery. They work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. DPMs are primarily focused directly or through their teams on understanding and defining business outcomes for customers by building trust identifying applicable AWS Professional Services offerings and creating proposals and SOWs.

Key job responsibilities
Engage customers - collaborate with Global Accounts sales managers to develop customer and partner relationships and build a growing business and influence global decisions from India driving AWS adoption in key markets and accounts.
Sell consulting engagements that can span from short on-site projects proving the value of AWS services to massive cloud migration projects that include the movement of thousands of applications and the automation of the cloud infrastructure to house them.
Coach and teach - collaborate with AWS Global Accounts sales pre-sales training and support teams to help partners and customers learn and use AWS services.
Deliver value - lead high quality delivery of a variety of customized engagements with partners and Global Accounts customers.
Lead great people - attract top technology talent to build high performing teams of consultants with superior technical depth and great customer relationship skills.
Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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- Bachelors degree in Computer Science Math or a related field
- Knowledge of compliance and security standards across the enterprise IT landscape
- Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges
- Experience with consulting practice leadership as manager of managers with team size 50 and P&L responsibility
- Experience with enterprise architecture including virtualization technologies and distributed architecture

- Experience integrating AWS cloud services with on-premise technologies (e.g. Microsoft IBM Oracle HP SAP)
- Experience with design of modern scalable delivery models for technology consulting services
- Experience with international sales and delivery work with global F500 enterprise customers and partners
- Experience with vertical industry sales and delivery work of contemporary services and solutions

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