Customer Support Specialist I (Dedicated)

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

Were looking for a Customer Support Associate who excels in communication and shares our passion for health and fitness. As the voice of a U.S.-based brand youll need strong written English skills to engage with our customers in a way thats friendly thoughtful and empathetic. The ideal candidate for this role is someone who can think creatively adapt quickly and maintain a high standard of quality and attention to detail even in a fast-changing environment.

In this role youll go beyond answering questions youll help guide customers as they go through their health journey offering expert knowledge about our products and embodying a customer-first mindset. We also value initiative; were looking for someone who can identify areas for improvement and proactively suggest solutions that enhance the customer experience.

What Youll Do:

• Provide friendly and helpful support to customers via email and chat.
• Engage with customers via our service channels and address all customer inquiries issues concerns and/or feedback.
• Know the product learn all of its nuances and keep current with the latest updates and policies.
• Take the time to become an expert on the offerings of the brand so you can represent the company effectively.
• Share feedback to the team on top issues or areas of improvement to drive more value to customers.
• Propose new business processes and content that can be used to address common customer questions.
• Contribute to the customer knowledge base and internal documentation.
• Troubleshoot any technical issues reported by customers.
• Prepare and update documents for data entry. Entering data into authorized reports/files and ensuring its accuracy.
  

What We Expect From You:

• Excellent spoken and written English (C2 Level).
• Prior customer support experience preferred.
• Social media experience is a plus.
• Experience handling refunds orders and replacements in Shopify.
• Strong understanding of service level expectations and strive to meet or exceed them without compromising the customer experience.
• Ability to keep current with frequent product and process changes with limited advance notice.
• Highly empathetic and committed to strong teamwork and collaboration.
• Amazing customer service sensibilities.
• Proactive attitude and ability to work remotely with limited supervision.
• Strong reading comprehension and problem-solving skills.
• More web and computer-savvy than the average person.
• The desire to stretch yourself and learn new skills.
• Strong attention to detail.
• Familiarity Gorgias (CRM platform) preferred.
• A passion for health and fitness products preferred.
• Capable of managing balance between working independently and as part of a team.
  

What Youll Get In Return:

• Hybrid workplace - depending on the partner role management and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• Paid Sabbatical Leave
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.