Tier 1 Back Support Barcelona
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
was created to make the lives of restaurant owners easier by unifying all the tools they need into a single software solution. We are a startup based in Barcelona serving restaurants across Europe and LATAM.
Our pillars are technology customer satisfaction and constant innovation in our products to become the only software a restaurant needs. This has shaped our culture placing the highest importance on the talent of our team and their continuous development.
The vision of is clear: we strive to be the best software for the restaurant industry becoming a leading reference in the sector by working closely with our customers.
The position
We are seeking a customer service enthusiast with a strong customer-centric mindset to join our team at Last App. As a Tier 1 Back Support you will be the point of contact for our users ensuring they have the best possible experience. Your insights will also contribute to the ongoing development and improvement of our products.
A natural and excellent customer orientation is essential as customer satisfaction and loyalty are at the core of our mission. We value empathy highly ensuring that our help and advice are both genuine and meaningful.
You will work independently within a cohesive and constantly coordinating team requiring a high degree of collaboration to achieve the highest standards of efficiency in meeting departmental objectives.
What you will do daily
- Serve as the point of contact for our customers offering real-time assistance through WhatsApp chat email and phone.
- Provide support during night shifts or holidays taking full responsibility for the area during these times.
- Troubleshoot and resolve remote hardware and software issues for customers.
- Offer technical advice on using the application effectively.
- Conduct installations and provide training support during the initial onboarding period for restaurant teams.
Requisitos
What do you need for this role
- At least 1 year of experience in technical customer service (experience in the HORECA sector is a plus).
- Continuous learner: Ability to learn quickly and a strong attention to detail.
- Communication skills: Ability to maintain an appropriate tone at all times when communicating with customers along with good grammar.
- Problem-solving skills: Ability to independently find solutions to issues.
- Continuous learner: Ability to learn quickly and a strong attention to detail.
- Communication skills: Ability to maintain an appropriate tone at all times when communicating with customers along with good grammar.
- Problem-solving skills: Ability to independently find solutions to issues.
Plus:
- Experience working with multidisciplinary and international teams.
- English language.
Ventajas
- Full-time permanent contract.
- Flexible working hours with 2 days of remote work per week.
- Monthly : Enjoy a every month that can be used on a lot of options.
- Extra holidays!!
- A day off on your birthday.
- Informal dress code.
- Regular team-building activities and events.
Required Skills:
.
Company Industry
IT Services and IT Consulting
Key Skills
- EMR Systems
- Typing
- Customer Service
- Athenahealth
- HIPAA
- Debits & Credits
- POS
- Microsoft Outlook
- Medical office experience
- Office Experience
- Dental Office Experience
- Phone Etiquette
