General Advisor and Retention Specialist REO (Student Services Professional II)

Position Summary

San Diego State Universitys Residential Education Office (REO) is seeking a committed and student-centered General Advisor and Retention Specialist (GARS) to support the academic and personal success of residential students. The GARS provides individualized advising guidance and programming that fosters student achievement engagement and belonging within SDSUs vibrant on-campus communities. This role is instrumental in helping students navigate their academic journey connect with university resources and persist toward graduation.

Key Responsibilities

• Provide holistic academic advising and personal support to residential students including those on academic probation or at risk of dismissal.
• Develop implement and assess student success initiatives workshops and outreach programs focused on academic achievement and retention.
• Collaborate with campus partnersincluding colleges advising centers and support programsto connect students with academic and personal resources.
• Coordinate the recruitment training and supervision of peer advisors and tutors to enhance residential academic support.
• Use multiple university systems (e.g. EAB Navigate PeopleSoft Google Suite) to track student progress and maintain accurate records.
• Participate in departmental programs orientation and campus events that promote student engagement leadership and inclusion.

Make an impact by helping SDSU students thriveacademically personally and as future leaders. Apply now to join our team!

Position Information

• This is a full-time (1.0 time-base) benefits eligible temporary position with an anticipated end date of June 30 2025 with the possibility of reappointment.
• This position is designated as exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday Friday 8:00 a.m. to 4:30 p.m. but may vary based on operational needs. (Ability to work evenings and weekends with advance notice)
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The Residential Education Office is designated as the University department responsible for planning and administering Residential Education programs and services including those in traditional residence halls and apartment complexes. The Residential Education Office serves to enhance student life and success through a comprehensive living-learning experience that provides academic and personal support contact with faculty educational programs community activities student leadership development and multicultural learning opportunities. The department is part of the Vice President for Student Affairs and Campus Diversity sub-division.

The Residential Education Office strives to provide safe and supportive on-campus living-learning communities where diverse students are challenged to develop holistically as scholars citizens and leaders.

Residential Education staff members are dedicated to providing curricular and co-curricular experiences to develop and enhance residents academic success awareness and appreciation of diversity and civic responsibility.

Residential Educations values are a set of core beliefs that guide our work with students colleagues faculty and other constituents. While contributing to the goals of the University and the Division of Student Affairs and Campus Diversity staff members of the Residential Education Office strive to:

• Achieve excellence in all that we do.
• Address students as unique individuals with multidimensional needs and unlimited potential for personal development.
• Promote integrity accountability responsibility respect and collaboration.
• Promote the connectedness between curricular and co-curricular learning.
• Develop communities that embrace civic responsibility life-long learning and healthy lifestyles.
• Maintain balance and perspective serving as sound role models for others.
• Innovate evaluate and refine programs to best meet the needs of the changing student population.

To accomplish these objectives Residential Education employs 14 central office staff 17 Residence Hall Coordinators 10 Assistant Coordinators 12 General Advisor and Retention Specialists and 300 paraprofessional team members.

For more information regarding the Student Affairs Housing and Residential Education department click here.

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.

Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A masters degree in a job-related field may be substituted for one year of the professional experience.

Key Qualifications

• Masters degree in higher education student affairs counseling or a related field (preferred).
• Understanding of the Family Educational Rights and Privacy Act (FERPA) and ability to maintain confidentiality of student records.
• Knowledge of Title IX the Jeanne Clery Act and related reporting responsibilities as a Responsible Employee and Campus Security Authority.
• Familiarity with academic advising practices and student success initiatives in a university setting.
• Experience working with diverse student populations and fostering inclusive learning and living environments.
• Experience supporting or advising students in on-campus residential communities.
• Strong organizational and programming skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective interpersonal oral and written communication skills to build collaborative relationships and convey information clearly.
• Ability to interpret and apply university policies procedures and guidelines to student situations and programming.
• Proficiency in using EAB Navigate PeopleSoft WebPortal and Microsoft/Google applications for data management and reporting.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:
Salary is based on your experience education and qualifications within the departments budget and equity guidelines.

• CSU Classification Salary Range: $5083 - $7228/month; hiring salary not expected to exceed $5083/month.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays vacation and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems including the UC.
• Health Coverage: Medical dental and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash life and disability insurance legal and pet plans.
• Campus & Community: Access to the library campus events employee groups and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

SDSU Values

At SDSU our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University we are a community of diverse individuals who have and represent many perspectives beliefs and identities. This diversity lends our community strength and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSUs Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race sex color ethnicity or national origin. Consistent with California law and federal civil rights laws San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race sex color ethnicity or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.

SDSU is a diverse community of individuals who represent many perspectives beliefs and identities committed to fostering an inclusive respectful and intellectually vibrant environment. We cultivate a culture of open dialogue mutual respect and belonging to support educational excellence and student success. Through academic programs student organizations and activities faculty initiatives and community partnerships we encourage meaningful engagement with diverse perspectives. As a higher education institution we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development faculty and staff training student mentorship and comprehensive support programs. At SDSU excellence is built on merit talent diversity accessibility and equal opportunity for all.

Supplemental Information

Apply by November 18 2025 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis and the position will remain open until filled.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g. H-1B visa).Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a persons identity and authorization to work in the United States which are consistent with the provisions of theImmigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at .