Senior Level Network Support Engineer

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 06-11-2025

Vacancies: 1 Vacancy

Job Summary

Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support through multi-tiered application understanding voice/video VMware Cloud security and big data.

Responsibilities

Work with customers to troubleshoot and resolve complex network and product issues
Interface with our world-class support development and SQA teams to identify and to resolve product issues
Utilizing Companies Knowledge Management database research & develop technical tips and solutions
Advise customer on network management best practices using company product suite

Experience

Bachelors Degree in Computer Science/Network Security or equivalent discipline
Minimum of 7 years in network management supporting external customers
2 plus years in critical and managed customer care
Proven expertise in customer relationship and management
Network Management experience in environment preferred
Experience working remotely but cooperatively with HQ
Demonstrated ability to identify and resolve complex network problems
Cisco Certification (CCNA minimum CCNP preferred)
Linux Certification (RHTC minimum)
Knowledge of Windows and Unix operating system environments
Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
Ability to multi-task with strong attention to detail
Project Management Certification a plus (PMP)
Server Hardware Support Certification a plus (Dell DOSD)
VMware Certification a plus
Ability to multi-task with strong attention to detail

Gretchen Sheppard US HealthCare Careers

Required Experience:

Senior IC

Seeking a Senior Level Network Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a customer in Miami.Primary responsibility is to ensure that the customer always has access to the critical data to...