Global Product Specialist Core Histology ONSITE

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Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Biosystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Leica Biosystems were not just shaping the future of cancer diagnostics were transforming lives. Our mission of Advancing Cancer Diagnostics Improving Lives is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis we empower clinicians with innovative reliable solutions so they can give patients timely accurate answers when they need them most. When you join Leica Biosystems youre not just taking a job; youre becoming part of a passionate team that knows every moment matters when it comes to cancer. Youll help develop diagnostic solutions that turn anxiety into answers and aid the acceleration of next-generation life-changing therapies. Surrounded by a diverse and collaborative global community youll be inspired each day to stretch grow and make an impact.

Learn about the Danaher Business System which makes everything possible.

TheProduct Specialist Core Histology is a key individual contributor within the Global Support and Service Readiness team responsible for delivering technical productexpertise service readiness and training support across Leica Biosystems Core Histology portfolio. This role requires deep product knowledge supporting global service teams and collaborating cross-functionally to ensure product excellence and customer satisfaction.

This positionreports to theSr. Manager Global Support and Service Readinessand is part of theCore Histology Global Product Management teamlocatedinDeer Park ILand will beONSITE.

In this role you will have the opportunity to:

• Serve as a technical subject matter expert (SME) for Leica Biosystems Core Histology instruments and consumables supporting global service teams.
• ProvideTier 3support for field service engineers and technical teams resolving escalation cases and driving issue resolution.
• Provide serviceexpertiseas a swim lane contributor in product development and design change processes ensuring serviceability and support readiness.
• Develop andmaintainservice documentation and trainingmaterials anddeliver global service training programs.
• Analyze field performance data and customer feedback toidentifyand drive product and process improvements.

The essential requirements of the job include:

• Bachelors degree in Life Sciences Engineering Mechatronics or a related technical field; equivalent experience may be considered with 5 years of experience in technical support service engineering or product training preferably within the medical device or diagnostics industry.
• Proven experience supporting or servicing Leica Biosystems instruments or at least core histology-based instruments such as tissue processors stainers orcoverslippers and familiarity with associated consumables and workflows.
• Demonstrated ability to learn and support complex instrumentation and consumables in regulated environments.
• Excellent verbal and written communication skills with the ability to explain complex technical concepts to diverse global audiences in professional English.
• Demonstrated experience developing service documentation and delivering technical training in both virtual and hands-on formats.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 25%flyingand/or driving travel to support product launches customer engagement and cross-functional collaboration which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international.
• Musthave a valid drivers license with an acceptable driving record.

It would be a plus if you alsopossesspreviousexperience in:

• Experience working in regulated environments (e.g. ISO 13485 GMP) with an understanding of compliance requirements in edicaldeviceordiagnosticssettings.
• Prior involvement in new product development (NPD) or design change projects particularly in a service or support capacity.

Leica Biosystemsa Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whetheritsa health care program or paid time off our programs contribute to life beyond the job. Check out our benefits atDanaher Benefits Info.

The annual salary range for this role is $95000.00-$120000.00.This is the range that we in good faith believe is the range ofpossible compensationfor this role at the time of this posting. This range may bemodifiedin the future.

This job is also eligible for bonus/incentive pay.

We offercomprehensivepackage of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of payis considered to bewages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employeeremainsin the Companys sole discretion unless and until paid and may bemodifiedat the Companys sole discretion consistent with the law.

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