Account Manager, Client Services

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 22 days ago

Vacancies: 1 Vacancy

Job Summary

The Account Managers primary objective is to provide Transportation Insights clients with world-class analytical and relationship management by filling the role of a long-term logistics expert/ Account Manager will be a key component in matching the clients needs to Transportation Insights products and services to provide efficiencies and continuous improvement. Account Managers may also have direct account management responsibilities for smaller or less complex clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Review and analyze client data weekly for trends issues and additional opportunities for freight cost savings.
Review open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance as well as an assigned clients satisfaction with carrier performance.
Interdepartmental Communication at all levels both internally & externally for process improvements & client requests.
Conduct monthly client reviews. Review company tools and services available to assigned clients.
The document which tools are being utilized the clients satisfaction with the tools and demonstrate newer tools that the client may not be utilizing where applicable.
Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis if applicable.
Create case studies highlighting the clients use of Transportation Insights products/services for marketing and retention purposes.
Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions as well as investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service).
Provide training and direction to Logistics Analyst personnel

JOB REQUIREMENTS

Bachelors degree required
Direct and external industry experience minimum 3-5 years.

KNOWLEDGE SKILLS AND ABILITIES

Language and Mathematical Skills
Reasoning ability
Detail oriented
Self-starter
Strong work ethic.
Ability to manage relationships with the assigned clients personnel and be empathetic to the clients needs while still managing to achieve excellent performance.
Detailed knowledge of transportation
Ability to execute Microsoft application

We provide competitive benefits that matter to you most including:

Competitive compensation package plus eligibility for associate bonus plan
Paid and floating holidays
Paid health days
Paid time off (PTO)
Paid parental leave
Diverse Benefits package including Medical Dental Vision Pet insurance and 401(k) with Company Matching
Basic and Supplemental Life Insurance
Short-term and Long-term Disability
Mental health aid through our Employee Assistance Program (EAP)
Build relationships and take part in learning opportunities through our Employee Resource Groups
Access to professional development resources such as LinkedIn Learning
Great people know great people all employees are eligible for our Referral Program!

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office operate computers and files as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is required to stand walk and reach with hands and the employee is required to lift boxes up to 20 pounds.

SCHEDULING

This is a full-time benefits-eligible position working Monday through Friday; 8:00 a.m. 5:00 p.m Eastern Time. An employee in this position must be available to work occasionally on weekends and evenings during peak periods.

TRAVEL

Travel to client locations on an as needed basis (typically less than 40%).

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities duties and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race gender sexual orientation age religion disability veteran or any other status prohibited by applicable national federal state or local an effort to recruit develop and retain top talent we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment promotion and training for a more inclusive workforce.

RECRUITMENT SCAM NOTICE:

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training equipment or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in @ or from

Required Experience:

Manager