Director, Sales Operations
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Job Location:
Redlands, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Overview
Esris Sales Operations team drives efficiency scalability and insight across our enterprise sales organization. As Director of Sales Operations you lead a team responsible for optimizing processes tools forecasting and performance metrics that empower our sales force to succeed. You are both a strategist and an operator ensuring operational excellence enabling growth and aligning sales execution with business priorities. With deep expertise in enterprise sales and sales operations you guide decision-making across organizational lines and shape best practices that set the standard for the company.
Responsibilities
- Strategic Leadership. Build and lead a high-performing sales operations organization spanning strategy revenue operations and business technology. Foster accountability collaboration and execution excellence while developing talent and leadership capability.
- Operational Strategy and Process Design. Partner with senior leadership to design and optimize cross-functional sales and operational processes across all sales channels. Drive measurable improvements in efficiency scalability and alignment to company objectives.
- Sales Operations Excellence. Oversee forecasting reporting pipeline management and goal setting to ensure data-driven decisions and predictable performance. Continuously refine processes to meet evolving market and business needs.
- Technology and Systems Enablement. Lead the strategy and adoption of CRM and sales technology platforms. Ensure tools and data insights empower sellers streamline workflows and accelerate business outcomes.
- Change Leadership. Guide organizational and process change with frameworks that engage stakeholders and drive adoption. Align new systems and ways of working to strategic priorities.
- Strategic Decision-Making. Assess complex business challenges across functions balancing risk and opportunity to make timely high-impact decisions. Delegate effectively while maintaining ownership of outcomes.
- Cross-Functional Alignment. Serve as a trusted partner to across Esri. Align initiatives remove barriers and drive company-wide collaboration toward shared goals.
- Performance Insight and Analytics. Define and communicate key metrics that measure sales effectiveness operational health and revenue performance. Lead the creation of reporting frameworks and dashboards that inform executive decisions.
- Sales Planning and Growth Enablement. Lead strategic sales planning including territory design and goal setting grounded in market insights and performance analytics. Ensure plans translate into actionable high-impact execution.
Requirements
- 10 years of experience in sales operations with demonstrated success leading multiple teams
- 8 years of experience supporting enterprise sales providing solutions to businesses
- Demonstrated track record of implementing progressive processes and advanced technologies to optimize sales and marketing workflows in support of productivity and revenue growth
- Expertise in business process modeling operations and sales planning
- Successfully implemented a CRM system that improved lead tracking and increased sales conversion rates by a specific percentage.
- Developed automated email campaigns that resulted in a measurable increase in customer engagement and sales.
- Analyzed sales data to identify underperforming areas and implemented strategies that led to improved sales performance.
- Skilled in metrics performance management and forecasting
- Experienced in leading cross-functional change initiatives
- Decisive and effective under risk and ambiguity
- Proven success managing matrixed teams and collaboration
- Strong leadership communication and stakeholder influence
- Ability to travel domestically or internationally 25-50%
- Bachelors degree in business operations or related field required
- Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
Recommended Qualifications
- MBA or advanced degree in business operations
- Experience leading sales operations in a large complex or global enterprise
- Proven track record of developing and institutionalizing operations best practices
- Advanced expertise in analytics financial modeling and sales performance optimization
- Strong executive presence with ability to present to senior leadership and influence strategy
Questions about our interview process We have answers.
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Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
Esri’s GIS software is the most powerful mapping & spatial analytics technology available. Learn about Esri’s geospatial mapping software for business and government.
