Senior Technical Program Manager, Payments

About the team

The Payments team powers consumer payments globally supporting financial compliance/regulatory requirements as well as partner payouts at scale. The team operates across multiple devices web and mobile surfaces various processors and multiple payment methods. It works closely with dedicated Engineering teams across Subscriptions Payments OS and UI Finance Legal Security and Data to ensure accurate settlement compliant operations and reliable disbursements to partners.

For California Only - The estimated annual salary for this position is between $129000 - $315000 annually. Compensation packages are based on factors unique to each candidate including but not limited to skill set certifications and specific geographical location. This role is eligible for health insurance equity awards life insurance disability benefits parental leave wellness benefits and paid time off.

About the role

Were seeking a Senior Technical Program Manager to own cross-functional execution for Payments features and operational programs. Youll design and run the execution operating system for launches including schedules dependencies risk mitigation and decision rhythms to eliminate blockers and deliver predictable outcomes from planning through post-launch stabilization.

Core Outcomes:

• Reduced feature-level blockers via proactive risk identification crisp DRI (Directly Responsible Individual) ownership and weekly operating cadences that resolve issues quickly.
• Predictable launch timelines supported by standardized templates sprint/milestone hygiene and roll-up dashboards for leadership and stakeholders.
• Improved post-launch stability by tracking key metrics and driving closure on defect backlogs until KPIs are met.

What youll be doing

• Build and run cross-functional execution plans for features and operational programs from scoping through launch with clear schedules milestone criteria dependencies and risk mitigation documented in Jira and Confluence.
• Establish communication cadences (weekly decision meetings risk reviews leadership roll-ups) with concise artifacts and dashboards that clearly outline owners blockers and subsequent actions.
• Implement repeatable processes and templates (e.g. milestone epics Jira hygiene post-launch dashboards) to drive predictability and decision speed.
• Define and implement process quality controls and remediations to drive product life cycle integrity and efficiency (e.g. BRD minimum requirement gating to avoid scope creep).
• Drive Jira hygiene and defect triage including bug scrub filters assignment accuracy engage and align Engineering teams to standardize operating procedures and verification/closure to keep critical paths clear and scope intact.
• Utilize tools such as Jira Confluence Airtable and Tableau to effectively communicate status track deliverables and identify risks in a predictable and scalable manner.
• Define and run go/no-go criteria (dependencies validated partner inputs operational readiness customer impact rollback/contingency plans) and manage launch execution.
• Lead post-launch stabilization until agreed business and product KPIs are met coordinating cross-functional closure on defects and operational follow-ups.
• Coordinate cross-functional delivery for payments features (e.g. auth optimization retries/dunning payment method updates 3DS/SCA flows risk/fraud controls) across Product Engineering Data Security Finance and Support.
• Own timelines dependencies and risk mitigation plans end-to-end; run the weekly execution cadence to unblock teams and ensure on-time stable launches.
• Orchestrate operational readiness for consumer billing settlement reconciliation disputes/chargebacks refunds/credits and ledger/reporting in partnership with Finance and Data teams.
• Lead regular retrospectives across Product Engineering and Operations; synthesize findings into actionable process improvements (playbooks templates tooling changes) that reduce cycle time and improve launch predictability.
• Partner with Legal Security and Privacy to ensure compliance with and regulatory requirements (e.g. PCI-related obligations audit readiness data protection guardrails) and drive program plans to close identified gaps.
• Drive global partner payout programs (accuracy timeliness exception handling) with Finance/Treasury; define SLAs monitoring dashboards and escalation paths for payout and reporting exceptions.
• Introduce and iterate on playbooks for incident response and postmortems specific to payment failures reconciliation breaks and payout exceptions; convert root causes into durable process/tooling fixes.

Were excited if you have

• 58 years in technical program management leading complex cross-functional software or platform initiatives translating ambiguity into execution plans and measurable outcomes.
• Fluency with Jira Confluence and visualization/reporting in Tableau (or similar) including building dashboards and templates adopted by other teams.
• Substantial risk and dependency management skills with a track record of clearing blockers quickly via structured escalation and crisp decision frameworks.
• Excellent communication and stakeholder management executive-ready storytelling with data and hands-on facilitation across engineering product operations and partner groups.
• Experience shipping consumer-facing payments or commerce features across device web and mobile aligning UX engineering data marketing and support to a unified launch plan.
• Operational readiness for financial systems: settlement reconciliation disputes/chargebacks refunds ledger/reporting and payout operations with clear SLAs and runbooks.
• Demonstrated process improvements (templates playbooks postmortems retrospectives) that reduce cycle time and improve predictability across programs.

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