Payne Brownsville Service Advisor

Brownsville, OR - USA

Monthly Salary: Not Disclosed

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

**Job Summary:**
We are currently seeking a Service Advisor for our Brownsville location. The Service Advisor will be responsible for assisting customers with vehicle service needs providing excellent customer service and ensuring customer satisfaction.

**Qualifications:**
- High school diploma or equivalent required; associate degree preferred
- Must be 21 years or older
- Must have a valid drivers license for at least 3 consecutive years
- Previous experience in a customer service role preferably in an automotive service environment
- Strong communication and interpersonal skills
- Knowledge of automotive systems and maintenance services
- Ability to multitask and work in a fast-paced environment
- Proficiency in computer systems and software

**Responsibilities:**
- Greet customers and assist them with determining their service needs
- Schedule service appointments and communicate with customers throughout the process
- Advise customers on necessary services based on vehicle inspections and manufacturer recommendations
- Provide estimates for services and obtain customer approval
- Coordinate with technicians to ensure timely completion of services
- Resolve customer complaints and issues in a professional manner
- Maintain customer records and service history accurately in the system
- Stay updated on product knowledge manufacturer updates and service procedures

**Additional Requirements:**
- Valid drivers license (at least 3 consecutive years) and clean driving record
- Willingness to participate in training and development opportunities
- Ability to work a flexible schedule including weekends
- Commitment to providing exceptional customer service and building customer loyalty.