Senior IT Support Specialist (Infrastructure Specialist 3)

On call 24 hours a day 7 days a to carry a cellular phone asassigned. Required to work occasionalovertime as assigned.

Job duty knowledge skill & abilitystatements at lower level areunderstood to be able to be performedat any higher level.

Travel required as needed. Mustprovide own transportation. Or in orderto operate a state vehicle you musthave a valid drivers license from stateof residence.

Resumes and/or attachments are notreviewed. Therefore please providedetail in the work experience section ofyour application.

What You Will Do at ODM:

Office: Information & Technology Services

Bureau: Operations & Business Intelligence

Classification: Infrastructure Specialist 3 (PN )

Primary Technology: Endpoint Configuration

Secondary Technology: Endpoint Customer Support

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking a motivated IT professional with a strong foundation in Microsoft SCCM Intune endpoint support and a growing interest in AI technologies. This role supports the enterprises endpoint infrastructure and contributes to the adoption of intelligent support solutions that enhance operational efficiency and user experience. Additionally this role is responsible for managing the full lifecycle of endpoint devices from deployment and configuration to patching and incident resolution. As a Senior IT Support Specialist your responsibilities will include:

• Endpoint Configuration & Management: Design configure deploy and maintain endpoint devices using Microsoft Intune SCCM and Group Policy.
• Software Deployment & Automation: Create and manage deployment packages automate patching cycles and monitor compliance across all managed devices.
• AI-Enhanced Support: Assist in the use of AI-based tools such as Microsoft Copilot Endpoint Analytics etc. to streamline support workflows and identify common issues.
• Troubleshooting & Escalation: Act as a Tier 2/3 escalation point for endpoint-related incidents including OS application and network issues.
• Security & Compliance: Enforce endpoint security policies monitor for vulnerabilities and support remediation efforts.
• Automation & Scripting: Use PowerShell or similar tools to automate routine tasks and improve support efficiency.
• Documentation & Collaboration: Maintain technical documentation and collaborate with cross-functional teams on IT and AI-related projects.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

About Us:

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWines agenda for Ohios future. To ensure Ohio is the best place to live work raise and family and start a business we must have strong schools a great quality of life and compassion for those who need our help.

Ohio Department of Medicaid plays a unique and necessary role in supporting the governors vision. As the single state Medicaid agency responsible for administering high-quality person-centric healthcare the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:

• Delivering a personalized care experience to more than three million people served.
• Improving care for children and adults with complex behavioral health needs.
• Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
• Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
• Ensuring financial transparency and operational accountability across all Medicaid programs and services.

60 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes recommending changes in IT procedures to meet customer needs and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 42 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes recommending changes in IT procedures to meet customer needs and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 36 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes recommending changes in IT procedures to meet customer needs and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Technical Skills: Operation Support Software Development/Implementation Cybersecurity Network Administration

Professional Skills: Customer Focus Problem Solving Responsiveness Verbal Communication Written Communication

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.