Shift Manager
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Job Location:
Monthly Salary:
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Jio Indias leading telecom operator with over 400 million customers drives innovation in both B2C and B2B segments. Delivering comprehensive 5G AI/ML and cloud-native solutions for networking and digital services Jio is headquartered in Navi Mumbai and is part of the Media & Telecommunications industry. Learn more at Overview
The Shift Manager at Jio will play a pivotal mid-level operational role working full-time from either Jamnagar or Mumbai. Candidates should bring 4 to 6 years of relevant experience in managing teams overseeing shift operations and driving operational excellence within a dynamic and innovative telecommunications environment.
Qualifications and Skills
- Proven experience in shift management ensuring smooth operations and team accountability during assigned periods (Mandatory skill).
- Strong staff scheduling abilities effectively allocating manpower to match operational demands and team strengths (Mandatory skill).
- Demonstrable commitment to operational excellence continuously implementing best practices and pursuing process optimization (Mandatory skill).
- Exceptional team leadership inspiring and guiding team members to consistently achieve targets and service standards.
- Outstanding customer service orientation addressing both internal and external user needs promptly and professionally.
- Ability to identify and implement process improvement initiatives that enhance efficiency productivity and quality of operations.
- Adept at managing high-pressure situations resolving conflicts and maintaining a positive results-based work environment.
- Experienced in monitoring key performance indicators analyzing reports and driving corrective actions as needed.
- Strong communication and interpersonal skills able to clearly convey instructions and feedback across different teams and shifts.
Roles and Responsibilities
- Lead and supervise day-to-day shift operations to ensure business continuity and adherence to company standards.
- Develop manage and adjust staff schedules to ensure optimal coverage and workload distribution at all times.
- Promote a culture of operational excellence ensuring compliance with established processes quality standards and safety protocols.
- Motivate and mentor team members fostering professional development and maintaining high morale within the shift.
- Resolve operational issues customer escalations and conflicts swiftly to maintain service levels and client satisfaction.
- Identify process improvement opportunities and implement solutions that enhance efficiency and effectiveness.
- Monitor shift performance metrics analyze reporting data and take timely corrective action as required.
- Communicate with cross-functional teams to relay information from upper management and provide feedback accordingly.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Labor Cost Analysis
- Customer Service
- Communication skills
- Basic Math
- Food Safety Experience
- Management Experience
- Shift Management
- Employment & Labor Law
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide ... View more
