Workforce Planning Analyst
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Job Location:
Monthly Salary:
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie
Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Dont be ordinary be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering.
But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Lets talk about you
Youresomeone who enjoys turning complexity into clarity. You love working with data to create solutions that make a real difference for people and businesses.Youreorganised collaborative and confident in managing priorities while keeping an eye on the bigger picture.
35 years experience in workforce planning and scheduling ideally in an omni-channel contactcentre
Strong stakeholder engagement and communication skills
Advancedproficiencyin Microsoft Excel and solid knowledge of MS Office tools
Ability to manage competing priorities and deliver under pressure
A proactive solutions-focused mindset with excellent planning andorganisationalskills
Comfort presenting insights and recommendations to senior stakeholders
Knowledge of workforce management systems and contactcentreperformance metrics
Relevant tertiary qualifications or certifications (advantageous)
A positive attitude and willingness to learn and adapt quickly
How will you support our Why
As our Workforce Planning Analystyoullplay a key role in shaping how we deliver exceptional customer experiences.Youllforecast plan andoptimiseresources to ensure we meet service levels while supporting our people and business goals.
Whatyoullbe doing:
Overseeing roster management to ensure adequate staffing across all positions
Forecasting and planning staffing levels to meet operational demand
Analysingworkload trends and impact factors for strategic forecasting
Providing actionable insights and impact assessments tooptimiseworkforce performance
Scheduling resources aligned with KPIs service levels and training objectives
Preparing and presenting capacity planning reports to senior stakeholders
Embedding workforce planning practices and enabling data-driven decision-making
Managing scheduling requests for leave training and development activities
Creating andmaintainingaccurateemployee records using workforce planning tools
Supporting the development of new analytical solutions and techniques
Collaborating within a small team to deliver outstanding stakeholder and customer experiences
Ready to join
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions get in touch today with our team at
Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out!
Required Experience:
IC
Key Skills
- Direct Sales
- Administrative Skills
- Logistics Distribution
- Facilities Management
- Civil Project Management
- Asic
About Company
Award-winning nbn® internet, mobile, and network services for Aussie homes, business, and enterprise. That's Aussie Broadband, that's The Actual Aussie Way.
